Contact Centre Consultant (French Speaking)

Salary: £27,040 per annum (£13 per hour)

Location: Docklands, London

Hours: 40 paid hours per week, Monday to Friday between 7.00am and 5.00pm

Our client is one of China's leading smart electric vehicle (“EV”) company.
They design, develop, manufacture and market smart EVs that are seamlessly integrated with advanced Internet, AI and autonomous driving technologies.

They are looking to recruit a team of environmentally aware, enthusiastic individuals to come together as team and help them launch in the French market, so French speaking is essential.

Main Responsibilities:

• Incoming/outgoing calls


• Professional emails and chats


• General information requests: basic questions regarding dealership location, cars, options, warranty etc.


• Technical queries related to the vehicle (GPS, Bluetooth, smartphone connection), and online account for those who are already part of their client base


• Organise a test drive for customer or prospect who has shown an interest via the client website or at the dealership


• Update relevant databases, and customer records.

In order to be successful in this role, our client is looking for the following skills/experience:

• Good written and verbal English and French language skills


• Excellent telephone manner


• Excellent literacy and numeracy


• Excellent CUSTOMER SERVICE


• Interest in cars


• Influencing skills and tenacity essential

Full training will be provided!

In return for your hard work and commitment, our client offers fantastic benefits, including:

• Fun and sociable team environment


• Pension Scheme


• Eye test vouchers and discounts


• Discounted corporate gym membership with Nuffield


• Involvement with local charities and fundraising days


• Campaign specific benefits including discounts, incentives and prizes


• Apprenticeships qualifications and career flight path schemes


• Recognition and reward schemes with Love to Shop Voucher rewards.


• Cycle to work scheme