Address
Form of work
SalaryA large market leading travel and tourism company are looking for a fluent French Speaking Customer Service Executive to join a company based in Harrow. This role requires someone with a fluency in French and experience of working with customers in a business environment. The role is responsible for working closely with customers to arrange tours and travel.
Key Responsibilities:
- Administration of group bookings: handling amendments and cancellations, sending rooming lists
- Dealing with additional client wishes
- Distributing all necessary information to all partners so that tours run smoothly from start to finish
- Negotiating and renegotiating rates with suppliers such as hotels, tour guides, coach companies
- Placing and negotiating groups with hotels as required
- Issuing the correct documentation (i.e. vouchers, travel documents) on time
- Invoicing of clients and processing supplier invoices
- Providing 24-hour emergency assistance to customers
- Meet the end-to-end need of the client with particular attention to:
- All aspects of margin protection/enhancement, and cost of sale reduction
- Liaising with clients in sales support and itinerary development, where necessary.
- Creating and preparing itineraries and quotations for Groups
- Costing tours with prices from contracted hotels, events and experiences
Requirements:
- Fluent in French language (written and spoken),
- Hospitality and/or Customer Service experience
- Strong communication skills
- IT literate
By applying you will be registered as a candidate with Marc Daniels Specialist Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your personal data.
