French/Spanish Business Change Manager

It is essential for the successful candidate to travel frequently to Asia, Americas and Africa and live in commutable distance to London.  Ideally experienced with CTRM, Traceability (CSR) or ERP global deployments.

Our client, a financial institution, is seeking a French/Spanish Business Change Manager person to join their team on permanent basis (hybrid working is available).

The role of the French/Spanish Business Change Manager is to deliver assigned projects within the Client’s programme to ensure that the impact of change initiatives across the projects are understood by all stakeholders, and that those impacted by the change are supported and prepared to adopt new ways of working. They will ensure that changes to business processes, systems, technology are identified, mitigated and that future benefits and project progress is communicated and that changes to technology, ways of working, processes and governance are embedded and sustained in order to deliver the desired business outcomes.

Duties include (but not limited to):

• Conducting an as-is (assessment of current processes/ways of working/governance/technology), to be (identification of future processes/ways of working/technology needs) and gap analysis.
• Identifying what changes in processes, procedures and practices are needed to achieve the change and deliver the planned benefits.
• Identifying and preparation of risk mitigation tactics.
• Identification and management of anticipated resistance to change.
• Development and delivery of actions for change management levers: assessment of as-is/to-be, gap analysis, change management strategy per country, communications plan, sponsor/stakeholder roadmap, training plan, anchoring plan.
• Define, measure and report success metrics and monitor change processes.
• Create/manage communications across the project, for the product/project owner, in line with the agreed communication plan, ensuring consistent and clear messages that maximise engagement and ownership in individual businesses.
• Design and deliver (in conjunction with external providers, technology and local business owners/change champions) user and super-user training.
• Design and deliver change adoption program in country (change champions, local symbols/communications).
• Manage feedback loop of user experience in testing/training/deployment and anchoring to ensure the voice of the customer/our colleagues in heard, concerns addressed and milestones/improvement recognised.

Skills & Experience:

• 3-5 years change management experience delivering technology change with proven understanding of processes involved in introducing technology-related Business Changes to the business.
• Change management qualifications (Prosci/Agile/ADKAR/ACCMP/CCMP) .
• Experience of working within a similar multi entity/global environment with developing countries – soft commodities would be an advantage but not essential.
• Experience using proven change methodology, reporting and change frameworks.
• Knowledge and experience of communications planning and delivery to support change initiatives, and able to clearly articulate messages to a wide variety of audiences.
• Proven negotiation skills and interpersonal fluency, able to establish and maintain strong relationships and relate confidently to users at all levels.
• Previous experience in working effectively as part of a matrix, globally distributed team.
• Ability/willingness/passion to travel to origin countries where projects will be delivered.
• Experience with either CTRM, Traceability (CSR) or ERP global deployments.
• Proven ability to manage, plan and take responsibility for a range of tasks involving interaction with, and the co-operation of, business and IT people.
• Risk management skills.
• Spanish or/and French speaking.

For more information on this role please contact Judith Webb quoting ref 16738JW.