Service Care Solutions are looking for a Front Counters Assistant to work within the Lancashire constabulary on a 6-week initial contract.
Location: Blackburn (Multiple Locations)
Job roles/Responsibilities:
To provide a professional, multifunctional face to face customer service to both the public and Constabulary colleagues.

• Be the initial contact for crime victims and the public, prioritizing public safety.


• Receive and document emergency and non-emergency incident reports.


• Record crimes as per national and local standards using the Connect Quick Crime system.


• Create and manage incident logs, notifying supervisors of serious incidents.


• Handle intelligence data on the Connect System.


• Verify driving documents and manage vehicle-related issues.


• Safely handle and document firearms, drugs, and evidence-related items.


• Manage Sex Offenders Register, terrorism notifications, bail records, and banning orders.


• Process payments, produce court-ready statements, and assist with Claire's Law and Sarah's Law requests.


• Handle lost/stolen foreign documents and Pedlar's Certificate applications.


• Manage lost/found property and ensure station security.


• Assist with appointments, equipment maintenance, and resource deployment.


• Stay compliant with data protection and legal regulations.


• Provide high-quality service with a focus on quality and professionalism.

Knowledge/experience required:

• Experience of providing customer advice in a busy environment on a wide variety of issues.


• Experience of demonstrating excellent listening, questioning and interpersonal skills, along with good oral communication.


• The ability to prioritise workload and manage deadlines, working on own initiative, with minimal supervision in sometimes high-pressured situations.


• Experience of dealing with people in difficult, sometimes confrontational circumstances.


• Experience of recording, interrogating, inputting, and maintaining computerised and manual filing/recording systems.


• Experience of investigating problems and taking appropriate timely action to resolve them.


• Experience of producing accurate written information and demonstrate a high level of attention to detail.


• Experience of maintaining strict confidentiality, using tact and diplomacy where applicable.


• An acceptable level of sickness absence in accordance with the Constabulary's Attendance Policy.


• Demonstrates a flexible approach to working practices, hours, and work location.

If you are interested in this role or want further discussion, please contact Lewis O'Donnell either via email: lewis.odonnell@servicecare.org.uk or tel: 01772208962.
Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a £250 referral scheme in place.