Front Desk Clerk - Birmingham

Front Desk Clerk - Birmingham
Job Number
24010876Job Category
Rooms & Guest Services OperationsLocation
Delta Hotels Forest of Arden Country Club, Maxstoke Lane, Birmingham, England, United KingdomSchedule
Part-TimeLocated Remotely?
NRelocation?
NPosition Type
Non-ManagementPOSITION SUMMARY
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Follow all company safety and security policies and procedures; report accid...