AddressAdditional Information £15.54 / hour
Job Number 24049575
Job Category Rooms & Guest Services Operations
Location St. Pancras Renaissance Hotel London, Euston Road, London, London, United Kingdom
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
Let your passion for discovery become a career. Explore, discover, share and inspire at St Pancras Renaissance Hotel
Position Summary
As our Front Desk Supervisor at St. Pancras Renaissance you are responsible for processing all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Bonvoy information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Ensure adherence to quality standards. Perform other reasonable job duties as requested by Managers.
What we're looking for:
A team-first attitude
Great hospitality skills as well as attention to detail
Positive outlook and outgoing personality
Previous experience in a similar quality, five-star, high volume environment is a big plus
As our new Front Desk Supervisor, you will be responsible for:
Delivering a five star service to our guests
Supervising the Front Office associates
Representing the Front Desk in the Front Office Manager's absence
Upholding the service standards in all you do
Supporting the wider Rooms Division team with daily operational tasks
Perks you deserve:
Free St Pancras Experience including plus one.
Free Access to the Gym and spa.
Free meals at work
Free uniform & dry-cleaning service.
Free enrolment of BenefitHub - Access to unlimited deals of retailers and more.
Discount of 50% in any of the St Pancras outlets.
Marriott Discount Card enabling to benefits from hotel room, gift shops and F&B across 130 countries.
Travel Loan.
20 days holiday increasing with service.
Annual Performance Review pay.
Cycle to work scheme.
Pension & Life Assurance.
Employee Assistant Program.
Comprehensive Training and Development program.
Awards and recognition celebrations and many more….
Do you want to be part of a team of talented people, passionate about creating extraordinary experiences in London’s most iconic hotel? Then we look forward to receiving your application
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
