Front Of House Assistant

Front of House Assistant – Sudbury

30 hours per week, to include every other weekend (or one fixed weekend day)

Are you passionate about customer service? Do you want to be part of a team constantly striving to be the best they can be? Do you want to work for a friendly, family-run company that really cares about its team?

We are proud to hold a reputation for delivering exceptionally high-quality fresh food and a customer service experience that ensures our customers return again and again.

We offer a full breakfast and lunch service every day, along with our amazing homemade selection of cakes and desserts and our award-winning afternoon teas.

Our coffee shop usually seats up to 80 and is often full, meaning our Front of House team play a vital role in the success of our business

Rewards and Benefits

In addition to your hourly rate you will receive the following benefits:

• Discount – From the start of your employment you will receive 10% discount on specific items. Following a successful probation period, the discount increases up to 20% discount on specific items and after one year’s service up to 40% discount on specific items. (some exceptions apply)
• Paid holiday – holiday entitlement is 22 days per year, plus bank holidays. Restrictions apply (part-time pro rata)
• Annual Christmas bonus
• Part-uniform provided
• Employee Assistant Programme - a confidential personal and professional support service available to all employees and their immediate families 24/7, 365 days a year.
• Training & development, as required. We have an e-learning scheme called GROW, and also take part in other training with product suppliers and external trainers
• Company sick pay – following a successful probation period employees are entitled to 10 days paid sickness (part-time pro rata & subject to restrictions)
• Access to our Retail Discount Scheme – savings on retailers including Tesco, Pizza Express,M&S, Waitrose, Argos, Apple, Currys PC World, Thomas Cook and 100’s more
• Workplace pension
• Free parking

Key duties

• Undertake all counter service requirements and assist the kitchen team in the morning when required.

Barista drinks, till transactions, clear & concise food orders with excellent allergen and dietary knowledge, cake and dessert serving and table waiting.

Table clearing, washing to include use of industrial machinery, restocking of counters.

• Assist customers so that they feel welcomed and well attended to – for example helping to carry trays, move chairs, supply highchairs etc.
• Ensure the restaurant floor, condiment stations and hot pass always remain stocked and clean.
• Take part in cleaning as required and maintain scrupulous cleanliness of all areas covered under your place of work.

Your capabilities

• Must be outgoing and happy to talk to customers, with an approachable manner and be able to recognise when customers or colleagues need help or assistance - essential.
• Ability to work as an effective member of our team, with excellent communication skills. You can use your own initiative and motivation to identify and complete tasks.
• You have a flexible approach to working, with an understanding of all the roles that will be undertaken, these will include working both front and back of House.
• Ability to work under pressure, retaining information given and follow instructions.
• You must be able to bend, lift and carry items as required and sustain long periods of time on your feet – essential.

Requirements

• Barista trained - preferred.
• Recent experience of working in hospitality within a counter and waiting role - preferred
• You must be able to bend, lift and carry items as required and sustain long periods of time on your feet – essential.
• You’ll need to work a number of bank holidays, but will be given a day’s holiday in lieu.
• Excellent communication and customer service skills
• Excellent standard of English and Maths
• Smart appearance

If this Front of House Assistant position sounds like the ideal opportunity for you then apply to us directly, we’d love to hear from you!

For further information and a full job description please visit the Perrywood website https://www.perrywood.co.uk/careers/

Perrywood is an equal opportunities employer and is committed to ensuring our recruitment processes are as inclusive as possible. If you require any reasonable adjustments, please inform us as soon as you are able so that we can make the appropriate adjustments.

Job Types: Part-time, Permanent

Salary: Up to £12.10 per hour

Expected hours: 30 per week

Benefits:

• Employee discount
• Free flu jabs
• Free parking
• Health & wellbeing programme
• Store discount

Application question(s):

• Please give examples of your experience with allergens & food hygiene
• Due to the rural location of the Centre and limited access to public transport, your own transport if preferred.

Experience:

• Barista experience: 1 year (preferred)
• customer service: 1 year (preferred)
• Catering: 1 year (preferred)

Ability to Commute:

• CO10 OPZ (required)

Work Location: In person