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SalaryGreycoat Lumleys client is a global high-end Interior Design studio based in central London, that creates exceptional spaces worldwide. They are looking to recruit a Front of House Executive to join their fast paced and busy studio to support the Operations department. The responsibility of a Front of House Executive is to maintain the high standards and smooth-running of Front of House, oversee the administrative activities that facilitate the active office, proactively improve current processes and reactively problem solve day to day demands in a fast paced environment. It is important that the candidate is always well presented, positive and career driven.
Key Responsibilities
- Reporting to the Operations Manager
- Ensuring the Front of house areas are always immaculate and Studio standards maintained.
- ·Answer telephone, screen and direct calls as well as take and relay messages.
- Dairy and meeting room management, allocation, coordination, catering.
- Setting up meeting spaces and provide technical support.
- Meeting and greeting clients, announcing their arrival, escorting them to meeting rooms and provide refreshments though out the day for clients.
- Maintain awareness of staff movements, managing who enters the premise.
- Monitor the status of meeting room equipment to ensure it is always in good working order.
- Keeping on top of stock levels, ordering supplies, gifts and tracking receipts.
- Liaising with external clients/suppliers over email, phone and face to face.
- Organise transport for employees and outward-bound couriers.
- Receive, sort and distribute post/parcels.
- Assist and support the Operations and HR Director with admin duties in, Health and Safety, HR, operations projects, file management and general upkeep of the department.
- Updating and improving operation system’s, paperless solution, project management and ensuring smooth running of the office.
- Supporting the CEO and Partner with EA duties including making hot drinks throughout the day.
- Other as hoc duties such as procurement, marketing, sports and social/wellbeing and events organisation support.
- Providing hospitality services for all client and director level meetings
- Assisting global offices with operational tasks such as ordering supplies, shipments of parcels, etc
- Responsible for inventory management, such as stationary, sundries, ensuring that the process of purchasing stock runs smoothly and cost-effectively by anticipating resource requirements and keeping supplies in balance with demand.
- Manging the travel booking services for the company, in collaboration with the Operations Manager and the Head of Operations
- Act as a First Aider in emergency situations for the London office
- Creating and overseeing the social activities planning calendar.
Desired Skills:
- Experience working within an office environment, administrative role and/or Front of House.
- Excellent verbal communication skills with a good telephone manner and previous experience of switchboard operation
- Familiarity with the use of office equipment i.e. scanners photocopiers
- Good written skills, computer literate with experience of word processing, (Microsoft Office Suite) combined with ability to acquire other skills as necessary e.g. databases and in house CRM systems.
- Good interpersonal skills, ability to work on own initiative and take responsibility where necessary and to work as part of a team.
- Ability to work to a high standard and while under pressure.
- Positive attitude, well presented and strong work ethic.
