Front of House Host

Monday to Friday, no Bank Holiday workingLocation : Duffield Bank House, DE564BGYou will be required to stay overnight as part of the team rota.

Hospitality / Customer Service Experience is essential.

Main duties

• Work as part of a small team of hosts to support the day to day running of the house, including extensive formal & kitchen gardens and the conference facilities.
• Ensure high standard of cleaning, catering and maintenance requirements are met and issues escalated as necessary
• Flexibility in working hours, including travelling between locations, evening working with some overnight stays
• Be adaptable to a changeable environment and able to operate on a flexible rota system
• Ability to host high profile customers with discretion and 5 star excellence
• Manage all logistics in support of Customer Visits
• Fully understand and comply with client strategy, policies and procedures
• Provide a VIP Concierge Service, including "Meet and Greet"
• Develop effective professional working relationships with client personnel at all levels of the Organisation.
• Develop effective professional relationships with home and international customers
• Ensure all AV/IT requirements are managed, ensuring all equipment is in good working order daily.
• Support Emergency Procedures as necessary
• Undertake mandatory training courses relevant to the role
• Work closely with the in house catering team to adapt seasonal menus

Key skills

• Extensive hospitality / customer service experience is essential
• Customer focused - always putting the Customer at the foreFront of everything you do.
• Ability to remain calm and composed under pressure
• Ability to communicate effectively with Customers and personnel at all levels of the Organisation
• Cultural Awareness
• Organisational and Time Management Skills
• Ability to Problem Solve and escalate when necessary
• Customer orientated approach with a high attention to detail
• Knowledge and operational experience of Microsoft Office software
• Desire to continually improve and self develop