Front Of House - Senior Admin

Are you looking to continue your managerial career in an exciting and established company? Are you passionate about sales and customer service?
Juice is thrilled to be working with a Bath-based business centre organisation, who are looking for a Business Centre Manager (BCM) to join their team.
This is a great opportunity for an experienced individual who enjoys the sales and customer service aspects of business management. The ideal candidate would also have some experience within hospitality management or retail management.
DAY TO DAY:
• Account management of the clients the centre to establish strong and beneficial relationships.
• Responsibility for driving the sales at the center by exhausting all business opportunities for office space, virtual offices, coworking and meeting rooms.
• Conduct center tours for prospect clients.
• To promote the business center and the Company locally through business networking and generating business referrals.
• Network with clients to build strong relationships and generate referrals.
• Manage the day to day needs of existing clients ensuring delivery of exceptional high customer service.
• Responsible for the renewal and development/expansion of all clients within the centre.
• Increasing the revenue opportunities through strong product sales and renewal negotiations.
• Drive and maximise service revenue through up selling and selling variable services to clients.
• Responsible for the monthly billing and client invoicing process.
• Responsible for the debt management and working alongside the Finance Team to recover all outstanding monies from clients in a timely manner.
• Monitor, record, analyse and report on activities relating to occupancy, debt, and renewals with effective and efficient use of the CRM.
• Deal with customer complaints to a satisfactory resolution.
• Line manage and develop the Customer Service Assistant(s) for the Centre.
• Ensure centre complies with all aspects of current Health, Safety & Security regulations, Money Laundering regulations and GDPR.
• Ensure the centre complies with company standards on visual inspections, renewal performance, service revenue performance, debt management and business administration.
• Manage the suppliers to the business centre and tender/renew contracts where necessary.
• Provide facilities management for the business centre.
WE WOULD LOVE TO SEE:
• Strong sales skills, with a proven track record of successes.
• Desire to provide high quality customer service.
• Able to up sell and cross sell wherever possible.
• Excellent level of communication skills, both written and verbal.
• Strong negotiation skills, with a proven successful track record.
• Experience in coaching and mentoring.
• Social confidence to interact with a range of different clients and colleagues.
• Creative minded problem solver.
• Proactive approach to the working environment with flexibility to change and adapt to different situations.
• Extremely well organised.
• Competent in the use of Microsoft Office - with experience of CRM and billing software packages.
AND FOR YOU:
• Annual Salary of £28,000-£30,000.
• 22 Days Holiday + Bank Holidays.
• After 5 Years of service the holiday goes up by 1 day a year.
• Birthday off!
• Statutory Pension.
• Discretionary standard Statutory sick pay.
• 6 month probation period.
• Company social events.
• Once a year company day out - Mario Go-Kart this year!
• Full and continuous training.