Front of House - Student Accomodation

Front of House - Student Accommodation

Salary: up to £26,000 (+ 10% bonus), 33 days annual leave

Location: City of London (site based)

Hours: 40 hours per week including occasional weekends and bank holidays

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My client, a leading Student Accommodation operator, is seeking an energetic and dedicated individual to join their Front of House team. The role is based at one of their luxury PBSA developments in London.

For this position, the company will ideally want a professional background in either property, build to rent, student accommodation, hospitality or customer service.

You will be a pivotal member of the Front of House team, ensuring that residents receive an excellent service, the building is maintained and managed efficiently to the company standard, and the team works as one. This role will report to the Accomodation Manager, providing an exceptional resident experience through delivery of first-class customer service.

Responsibilities

• Face to face resident interaction, building a good relationship and rapport with customers ensuring they feel welcome, safe and at home

• Conducting customers viewings and tours

• Undertaking pre-let inspections and scheduled inspections of communal areas

• Logging receipt and collection of customer parcels

• Building security and resident administration in line with GDPR

• Arranging and hosting events for residents

• Logging and reporting all Health and Safety tasks

• Administrative duties predominantly revolving around reports producing system reports

Requirements

• Highly Proficient with common software eg Microsoft/Windows - especially Excel

• Demonstrable experience of working in customer-facing role; hospitality/property/customer service background

• Awareness of H&S requirements on-site and a demonstrable ability to implement H&S on site

• Continually strives to improve knowledge, skills and abilities to produce the best results

• A flexible approach, dedication to working well in a team

• Positive attitude and ability to go above and beyond for residents with little supervision

• Excellent communication skills, including written and verbal English and numeracy

This is an excellent opportunity to cement yourself within a market leading company in student accommodation industry. If you have relevant experience and you are looking to progress your career within property, then apply now online or contact wjacques@cobaltrecruitment.com for more information.

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