Front Of House Team Member

Front of House Team Member

Bamford Wellness Spa, Kingham

Full Time | 40hours per week | 5 out of 7 days 

£23,500 per annum + commissions on retail

We are seeking a highly motivated Front of House Team Member to join our team.

WE OFFER

• 28 days holiday (incl. bank holiday)
• Training and development to advance your career
• 50% staff lunch discount (at local Daylesford store)
• Free food and drink available on shift (and in the office)
• Daylesford 30% discount from day 1
• Bamford 60% discount on skin care products from day 1
• 10% Discount across our pub group
• Complimentary treatment every year
• Two complimentary studio classes every month
• Complimentary online classes
• Long Service Awards
• Quarterly Employee Awards
• Refer a Friend Scheme Bonus up to £1000
• Access to a variety of discounts on retail, restaurants, and cinema tickets
• Wellness focused – employee helpline, voluntary health cash plan,
• Organic veg boxes - seasonal
• Stakeholder pension scheme
• Subsidised private medical insurance

RESPONSIBILITIES

Reporting directly to the Spa Manager, you will be required to greet all clients and ensure they receive a 5* star service.  You will need to learn and maintain a high level of product knowledge to proactively engage with clients and achieve sales targets. You will also be responsible for maintaining a high standard of cleanliness. You will follow the Bamford philosophy to the highest professional standard.

Your main responsibilities will include:

• Strive to deliver 5-star service and communication, maintaining a professional and warm manner at all contact points with our members (greeting every member with good morning and good afternoon, introducing yourself by name)
• Fully leading the guest journey, offering members a feeling of general well-being and assisting with their every need
• Promptly respond to all guest's enquiries via phone/email/online booking system
• Ensure all guests are aware of amendment or cancellation booking policies
• Report any guest feedback or complaints immediately to management
• Supporting your Front of House team on completing the ‘Daily Task’ list as directed by Management
• Cash management including opening and closing tills, and taking cash to the required area at the end of every shift – following all SOP’s
• Overseeing the retail area including stock management, visual merchandising support 
• Take a positive and proactive approach to all incentives, as set by management, to drive revenue
• Assist with events when required, in terms of organisation, hosting, and retailing

REQUIREMENTS

• The ideal candidate will have some experience working in a junior-level role within the luxury hospitality industry, ideally at Front of House Assistant level
• Knowledge of a booking system is preferable
• High standards and a passion for exceeding customer expectations
• You will be a customer service professional, have a positive and bubbly personality and have natural flair for luxury service delivery
• Ability to demonstrate and instil exceptional customer service standards.
• Excellent communication skills and confidence in dealing with issues, escalating to the relevant manager if required.
• A strong eye for detail.
• Proactive approach to your work
• Ability to work well under pressure
• A high level of written and spoken English is essential. 
• Personal appearance is to be of a very high standard at all times.

ABOUT THE COMPANY

Bamford is a philosophy rather than a seasonal fashion label. It began with the passionate convictions of our founder Carole Bamford to make natural products using the best artisans from around the world. Bamford was founded on the belief that we need to be mindful of our connection to the earth – to live consciously, and respect nature’s resources and the land that provides for us. We believe in the need to nurture body, mind, and spirit in tandem – to feel well and to feel happy the three need to be aligned and in harmony.

If you would like to be part of our truly unique business – we would love to hear from you, please apply with your CV.