Front of House Weekend Receptionist

Front of House Weekend Receptionist

On site in Rhodes House, Oxford

Permanent

Part-time,16 hours per week (Saturday to Sunday, shift patterns between 7am-11pm)

£26,000 - £28,000 Pro-Rata

We have an exciting, new opportunity for a Front of House Receptionist to join the Rhodes Trust, Oxford. This role will be responsible for welcoming all Scholars, staff and guests to Rhodes House, directing visitors, ensuring a safe and secure environment for all building users.

We are looking for the successful candidate to start with us as soon as possible.

About the Rhodes Trust

The Rhodes Trust is an educational charity which offers Rhodes Scholarships to exceptional students from around the world to come and study at the University of Oxford. Our mission is to build a better world through global fellowship programmes that develop and connect compassionate, innovative, and public-spirited people committed to solving humanity’s challenges.

The role

The Receptionist will be based in the main entrance to Rhodes House and is responsible for the efficient running of the reception and related areas. This role will be the first point of contact for all visitors including members of the general public, Scholars, Trustees, staff and visitors therefore the post holder must provide a first-class service, whilst maintaining the professional and positive image of the Trust.

The role will be responsible for;

Front of House

• Responsible for delivering professional reception services to all building users.
• Welcome visitors to the House and provide assistance where necessary, such as directing them to the appropriate area, issuing visitor passes and arranging transportation from the House for staff and guests.

General Administration

• Processing visitor information on arrival, recording details and issuing passes.
• Provide ad-hoc administrative support for all departments.

Health, Safety & Security

• To serve as a member of the House emergency response team coordinating responders.
• Alert relevant staff of security or building issues.

Other

• Receive and log all lost property handed into the Lodge and ensure items are handled in a sensitive and appropriate manner.
• General ad-hoc administration.
• Role modelling the Trust’s organisational values of commitment, inclusion, belonging, growth and innovation.
• Carrying out any other duties relevant to the role, as requested.
• A deep commitment to the values, ethos and mission of the Rhodes Trust.

Please view the job description for more responsibilities.

Essential skills, experience and qualifications:

• Excellent interpersonal skills and enthusiasm for meeting new people, as well as answering questions in person, on the phone and by email.
• An ability to create good working relationships with the staff and Scholars is central to the role.
• Demonstrable experience of working with a diverse team.
• Experience of working effectively with people at all levels.
• Ability to take messages clearly and accurately both in person, on the telephone and in writing.
• Good IT skills including email, internet and Microsoft office is and ability to learn IT systems.
• Emergency First Aid at Work Training or a willingness to complete the qualification.
• Significant experience of working in a busy reception or other customer facing role.

Please view the job description for more essential skills, experience and qualifications.

Desirable skills and experience:

• Experience of event management software such as Event Temple or a willingness to be trained.
• Previous experience in an event venue.
• Knowledge of Property management systems and Keycard systems e.g. Gallagher, Salto, MEWs
• Relevant Customer Service Qualification.
• Experience of working in an educational or commercial venue.
• Experience of working in historic buildings.

Benefits of working here

We are a global organisation and we use our deep connections across the world to bring together people of different backgrounds and viewpoints. We encourage our staff to challenge each other’s thinking and generate new ideas.

• 30 days annual leave (pro rata) plus 8 bank holidays
• Competitive pension scheme
• Generous family leave schemes
• Private health insurance
• Employee Assistance Programme
• Personal development opportunities
• Additional benefits, such as free access to the University's gardens, parks, libraries and museums, and University staff discounts in shops across Oxford.
• Cycle to work scheme
• Electric car scheme

If you would like to find out more, please click 'apply’ to view the full job description and to find the link to apply. Please send us your CV and a covering letter. Please note, this advert will close on 5 February 2024 at 17:00 GMT.

The Rhodes Trust is an equal opportunity employer. We warmly welcome applications from talented people of diverse backgrounds and appoint without regard to age, disability, gender, gender identity, gender reassignment, sexual orientation, pregnancy or maternity, parental status, marital or civil partner status, race, colour, ethnic or national origin, nationality, religion or beli