Front Office - Guest Services Representative

At Courtyard, we share the same passion for moving forward, for never settling, and because when our guests succeed, we succeed.
We at Cycas Hospitality have a team of dedicated crew members that get to be their true selves so that they can deliver positively OUTRAGEOUS service! We put people at the heart of everything we do and are looking to recruit a friendly, spirited, outgoing new Receptionist/Guest Service Representative for our fabulous Courtyard London City Airport.
This is FULL TIME POSITON- 40 HOURS PER WEEK.
WHAT WE OFFER
Competitive Salary
Complementary stay after your probation period
Cycas smiles Reward & Celebration program
The best project you will ever work on is you! So let us help you grow with our guidance and training possibilities.
Feed your wanderlust with discounts in over 8000 hotels!
Continuous paid Training and Development opportunities
Free Healthcare plan
Meals On Duty
Great oppurtunity to earn extra money for incentivised upsells at Front Office
A fun, spirited workplace where we put people at the heart of everything and our team get to be their true self!
What will I be doing?
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
Ensure rates match market codes, document exceptions.
Verify/adjust billing for guests.
Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages.
Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports.
Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors.
Count and secure bank at beginning and end of shift.
Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships.
What are we looking for?
Previous experience within a similar role within a hotel environment
Strong communicator and team management skills
Ability to work night shifts on occasion
Fluency in English desired
Cycas Hospitality is a gift for any hospitality professional. Over the past 13 years we’ve created an innovative hotel management company.
Join us at an exciting time as we grow and develop not only our portfolio but also our people. At Cycas we work hard, and we make working hard look fun. This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you!
We are waiting to hear from you.
***All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.***