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SalaryWe have an exciting opportunity to join our Front Office Team at The Fife Arms as Front Office Host!
We are looking for enthusiastic individuals with a similar level experience and a passion for excellent hospitality and a desire to develop your skills whilst under the mentorship of our Front Office Manager and the team.
As Front Office Host, you will be responsible for:
- Providing an exceptional guest experience from check-in to check out.
- Creating an exceptional experience by consistently providing an exceptional guest experience through the delivery of our Standard Operating Procedures ensuring that every guest feels special and wants to return.
- Communicate effectively and professionally with guests and all team members, sharing knowledge and ensuring effective handover of information.
- Be confident and allow your personality to enhance the atmosphere by creating a warm, homely, and welcoming environment to our guests.
- Positively approach sales opportunities in order to maximise revenue by making informed recommendations based on in-depth knowledge of the rooms and services of the hotel and using upselling techniques at every appropriate opportunity.
- Support a safe working environment by adhering to Health & Safety, Food Hygiene, Fire and Evacuation procedures and Licensing Laws.
- Take ownership of your personal development enhancing your ability to build knowledge and make informed recommendations.
- Ensuring a presence on the front desk throughout the day.
- Ensuring guests requests are delivered with efficiency and effectivity.
- Ensuring that public areas are maintained clean, neat, and tidy.
- Working cohesively with the management team to achieve out shared goals.
- Engaging with the Reception, Reservations, and the Housekeeping team.
You'll be surrounded by a team with a creative flair and a passion for brilliant service with a desire to learn and grow. All striving to go beyond for guests, our team, and the community.
Our successful Front Office Host will have:
- Proven experience from within a similar hospitality environment.
- Experience with Opera and Simphony.
- The enthusiasm and willingness to learn.
- A thorough understanding of Health & Safety and COSHH.
- Initiative, emotional intelligence and strong communication and organisation skills.
- The ability to work under pressure.
- A passion and ambition to deliver exceptional experiences.
- A willingness to work to the high standards that are demanded from a luxury establishment.
What's in it for you?
- 30 days holiday.
- Free annual guest experience for you and a plus one.
- Pension.
- Free food and drinks whilst on shift.
- Generous Artfarm-wide discounts including our properties in Somerset, Scottish Highlands, London, Los Angeles!
- Amazing sports and social events led by local social committees.
- Life Assurance.
- Health benefits including a health cash plan.
- Employee Assistance Programme.
- Career development opportunities tailored around your aspirations and goals.
About Artfarm and The Fife Arms Hotel
Artfarm is a one-of-a-kind independent hospitality company founded by Iwan and Manuela Wirth. Renowned for developing and reinventing distinctive sites including the award-winning Fife Arms Hotel in Braemar, The Fish Shop Restaurant & Fish Mongers in Ballater, The Audley Public House & Mount Street Restaurant in Mayfair, London, Manuela restaurant in Los Angeles, Roth Bar & Grill and Durslade Farm Shop in Somerset. Artfarm uniquely brings together art, community, education, people, and place.
Located in the heart of Braemar, the hotel houses 46 beautifully appointed bedrooms - each one a homage to place, person, or event with links to the area along with the stunning Albamhor Spa and some of the most unique event spaces. Dining experiences extend to the Clunie Dining Room showcasing the art of open wood-fire cooking, The Flying Stag Pub serving up local beers and firm Scottish favourites, Bertie's our glamorous and elegant Whisky Bar, Elsa's our Art Deco Cocktail Bar, and our more relaxed Drawing Room - all of which celebrate the best in local ingredients and are expertly prepared by our dedicated culinary team.
Want to join the family? Apply today!
