Front Office Manager

An exciting opportunity has arisen for a Front Office Manager join the team at Courtyard by Marriott Luton Airport Hotel. Reporting to the Operations Manager, you will be responsible for:
Ensuring the smooth running and organisation of the Front Office team
Management, recruitment, induction and training of the reception team and night team across all Front Office platforms.
Review of existing SOPs while implementing new best practices to ensure a seamless delivery of Front Office Services that has the guest experience at the forefront.
Manage responses on the hotel's feedback platforms
Assist with Health and Safety compliance across the Front Office department.
Ensuring the well being and satisfaction of all guests.
Be the lead on all Marriott Brand Metrics
Contribute positively to the customer experience to maximise our reputation, revenue and profitability while ensuring budget goals are met.
Communicating with other managers and departments, particularly Housekeeping, Maintenance and Reservations
Duty Management shifts as part of rolling rota within senior team.
This is a hands-on role and the successful applicant must be able to display great leadership skills, deliver excellent customer service, have a positive "can-do" attitude, be willing to learn and show that they care.
We are looking for an a Front Office Manager who has ideally worked in a branded hotel environment and has had success managing a team. Previous experience with Marriott systems would be preferable.
Where Will You Be Working?
Courtyard by Marriott Luton Airport, featuring 250 bedrooms, 3 meeting rooms, a gymnasium and bar and bistro, is next to the developing and growing Luton airport. Courtyard by Marriott Luton Airport is managed by Lighthouse Hotel Management, which is the operational arm of the Molo Hotel Group.
What's In It for You?
Competitive salary and opportunities for career growth within the Lighthouse Hotel Management family.
Enhanced benefits for all employees – including 24/7 access to an online GP
Extensive training and development programs to enhance your skills and knowledge.
Employee / Friend & Family discounts on hotel stays and dining.
Vibrant and inclusive work environment with a diverse team.
Employee recognition programs to celebrate your achievements.
Uniform & Meals on duty provided
Death in service benefit for contracted employees
Join our team and immerse yourself in a world of unparalleled hospitality and excitement. Be part of an extraordinary journey where you'll shape memories and create experiences that will last a lifetime. Apply now and become a key player in our magnificent hotel's success story!
The Lighthouse Hotel Management is an equal opportunity employer and encourages applications from candidates of all backgrounds.