Front Office Manager - Gloucester

Front Office Manager - Gloucester
Front Office Manager upto 34500.00 pa HI Gloucester Cheltenham, Cheltenham GL4 3RX Why join us?

As well as being rewarded with fantastic benefits, training and development, you'll be joining one of UK's Top 6 Best Places to Work in Hospitality 2023!

• Stays across the UK at employee rate (a HUGE discount!)
• Discounted Friends and Family rates (that'll make you really popular!)
• 50% off food and beverage in our hotels
• A range of development and apprenticeship programmes
• We're committed to your development and progression with lots of promotion opportunities
• You'll get all meals on duty (because hard work is hungry work!)
• Uniform provided
• We're big on all things reward and recognition and celebrate success throughout the year
• Commitment to your health and well-being
• Flexible working arrangements
• Discounted use of leisure facilities
• Refer a Friend incentives to influence your earning potential.

The Role

As 'Front Office Manager' you'll be on the front line, delivering on our mission!

You'll understand the importance of a fantastic first and last impression to the happiness of our guests. You'll be a passionate leader with the ability to inspire, motivate, and support your team in order to meet your financial goals and keep your departments running smoothly. You'll have high standards when it comes to guest experience and brand standards and you'll take ownership and pride in your work.

What you'll be doing

• Leadership of Reception and Nights departments
• Coaching & Training
• Customer service
• Delivering brand standards
• Administration and Technology savvy
• Sound commercial judgment
• Available to work when the team and customer needs you most

What'll make you a great fit for us here at Valor

You will never falter on striving for exceptional quality and standards. You'll have a love for delivering amazing customer service as well as leading and motivating your team.

You'll be personable with excellent communication skills and have high expectations of yourself and others. You'll demonstrate your passion by effortlessly engaging with guests, delivering on your promises and inspiring those around you.

What you'll become a part of

Valor Hospitality is a trusted, multiple award winning, and full service, international hospitality company operating in the US, UK, Europe, Africa, Asia and the Middle East. We are reimagining hospitality internationally, creating great ROI, driving commerciality with creativity and innovation. Recognised by owners, investors and developers as an innovative and trusted partner to drive revenue and increase profits.

Here in the UK we operate 35 properties across the brands of Crowne Plaza, Holiday Inn, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott Hotels and Courtyard by Marriott, in various locations throughout the UK. The Company continues to have ambitious development and growth plans.

Hotel Description

Holiday Inn Gloucester - Cheltenham is the perfect leisure and business destination, at the edge of England's beautiful green Cotswolds, less than an hour from Bristol and Birmingham airports. The hotel's newly refurbished bar and restaurant guarantee a first-class, relaxed dining experience. Alternatively, guests can host meetings and events of all sizes in rooms which can accommodate up to 140 guests in style and sophistication. And with all the historic sights of Cheltenham and Gloucester a short drive away - including a Harry Potter filming location - there's plenty to see and do to unwind.

Valor Hospitality Europe has established itself as a respected, successful and dynamic management company, known for having highly engaged people, delivering great levels of hospitality with commercial expertise second to none.

Please visit https://valorhospitality.com/ to learn more about our existing hotels, other exciting job opportunities and our company.