Front Office Support Officer Grade 6

The Homes for Ukraine Scheme is a Department of Levelling up Communities and Housing (DLUHC) programme of work to ensure Ukrainian Nationals have a safe place live within the UK to enable them to be free and safe from the ongoing conflict in Ukraine.

We are seeking to appoint a Front Office Support Officer to join our busy team to ensure that both Ukrainian Guests and Sponsors are able to connect safely and work with them to enable a positive hosting relationship. The role requires a high level of attention to detail as you carry out tasks including;

• To provide high quality business support as sponsors and guests go through the Homes for Ukraine requirements, ensuring service standards and customer requirements are met.
• Contribute to the effective operation and development of the Homes for Ukraine service.
• Be a first line of customer contact, dealing with and (where possible) resolving enquiries from customers. This includes enquiries from internal and external stakeholders, such as council clients/customers.
• Take service requests from customers ensuring that their requirements are accurately recorded. Ensure that where appropriate self service is used.
• Arrange and co-ordinate meetings and events between internal and external stakeholders (including the council’s clients/customers), ensuring that all necessary preparations have been made.
• Handle customer/client enquiries and process incoming documents: such as applications, completed forms and notices.

Benefits

You will be valued for your skills and expertise, supported by the team of experienced professionals, as well as the management at Croydon Council, one of the largest employers in the borough. We also offer:

• Highly competitive compensation package
• 29-31 days (grade equivalent) annual leave in addition to Bank Holidays and option to purchase more
• A pension scheme with an average employer contribution of 20%
• Continuing Professional Development – genuine opportunities to grow, develop and specialise in your career
• Investment into your wellbeing
• Access to Employee Discount scheme with a range of programmes (Cycle Benefit Scheme, GymFlex, Retail Discounts and more)
• We promote flexible & hybrid working arrangements where possible to support a healthy work-life balance

Why Join Us

• Croydon people and staff are diverse, and we celebrate difference through focus on anti-racist and anti-discriminatory practice. We are committed to delivering excellent practice and services to our children and families.
• As well as this we also offer the following:
• The team arrange meetings weekly to ensure all colleagues have the support required to fulfil their duties, they will use this time to problem solve complex cases
• The ethos at Croydon is very much about working together to make positive change
• You will join an established team who can help you settle in and offer their expertise
• You will have the support of an extremely knowledgeable and understanding manager
• Will have the opportunity to work from home and work flexibly which provides you with more of a work-life balance.

About You

• We are looking for a confident Front Office Support Officers, who also have the following:
• Knowledge and understanding of the customers requirements’
• Knowledge and experience using systems and process used by Business Support to support the customer
• Good Numeracy and English Literacy skills
  Proficient in computer software skills e.g. word processing & spreadsheets.
• Strong interpersonal and communication skills in order to represent the work area and deal with customers
• Able to demonstrate a good level of administrative and organisational skills
• Experienced note and minute taker
• Able to use information systems and databases to accurately record information and generate reports
• Able to manage and prioritise own workload to meet service standards