Fundraising Manager

We are seeking an experienced fundraiser with a passion for our mission to equip our organisation with the financial resources needed to meet our objectives as we work to scale our fundraising by growing our charitable income across all funding streams, maximising supporter engagement and fulfilling fundraising operational duties such as ensuring that we have a database that is organised, up to date and fit for purpose.

This is a new role, joining a small but growing Fundraising Team, and having a real input into our plans and strategies for the future. Reporting to the CEO, the successful candidate will oversee most fundraising income generation activity.

The Fundraising Manager will build positive relationships to secure significant income and develop new relationships specifically with churches and individuals, bringing in regular and targeted income through regular donations, fundraising campaigns and events. The ideal candidate will have fundraising experience covering several areas including Individual Giving; Churches, Fundraising Appeals/Campaigns as well as experience in managing the operational aspects of fundraising (database, compliance with codes of practice and fundraising regulations, creating fundraising campaigns and ‘asks’). Through this, you will assist the whole organisation in our commitment to showing kindness, raising self-belief, and inspiring hope for the future in the individuals we serve. 

Main duties and responsibilities

Fundraising Overview

1.     Develop, deliver, and monitor a fundraising strategy for Pecan.

2.     Maximise the contributions and connections with local churches and individuals.

3.     Coordinate all Appeals including the Pecan and Foodbank Christmas fundraising campaigns and Big Give Campaigns across all income and media streams.

4.     Research and utilise new fundraising streams and opportunities across Pecan such as Payroll Giving, Legacies, in Memory Giving and Online Giving.

Supporter Engagement and Stewardship

1.    Establish systems, procedures, proactive stewardship, and an engagement programme to provide the highest levels of service to Pecan’s supporters.

2.    To be responsible for thanking all supporters and managing a supporter engagement journey – ensuring that effective processes are in place and driving levels of satisfaction and loyalty.

3.    Act as the ‘first point of call’ for all supporters and managing complaints and issues, ensuring they are reported centrally within agreed procedures, that they are resolved or escalated as necessary and maintaining excellent communication with supporters throughout these processes.

4.    Develop and implement stewardship programmes including reactivation of lapsed donors.

Database Management

1.    Assist with setting up our CRM database with responsibility of developing and maintaining the database, ensuring efficient, appropriate data capture and analysis for the purpose of effective stewardship, fundraising and communications.

2.    Maintain data management standards, assisting with the implementation of processes and policies ensuring best practice is followed.

3.    Train other staff members to be able to use the database sufficiently.

4.    Ensure all records, fundraising data and fundraising administration is kept up to date and all information is GDPR-compliant.

5.    Reconcile fundraising income with the Finance Manager, including Gift Aid claims, missed, failed payments and Direct Debit cancellations.

Individual Giving

1.    Develop an Individual Giving and Acquisition strategy that drives growth for individual giving across multi-channel campaigns and initiatives.

2.    Lead all individual giving streams such as direct mail appeals, online donations, regular campaigns and appeals to maximise income generation.

3.    Work with the Marketing Manager on fundraising communication and to ensure donors are kept up to date on the difference their support makes.

4.    Develop campaigns and messaging that engages new segments and audiences.

Church Giving

1.    Inspire churches to journey with us as we transform lives in Peckham.

2.    Pioneer and develop a broad range of relationships with churches, organisations, and denominations across Southwark.

3.    Work strategically with denominations to inspire partnership and engagement with Pecan across their networks and congregations.

4.    Build a team of speakers who will host and speak at meetings with churches and Christian networks in Southwark.

5.    Be willing to represent Pecan at external events, including Christian exhibitions and festivals, church talks etc…

6.    Increase income from churches.

Fundraising Appeals and Campaigns

1.    Work alongside teams and Partnerships Manager to project manage fundraising appeals and campaigns including Pecan at 35yrs; Christmas Campaigns etc.

2.    Overall responsibility for Big Give Campaigns.

3.    Oversight of Enthuse campaign pages.

4.    Establish a corporate fundraising strategy with an accompanying narrative, alongside the Partnerships Manager, to explain the work of Pecan to potential company supporters.

5.    Tailor campaigns and appeals for different audiences and supporters alongside Partnerships Manager to target corporates; smaller local businesses; individuals and churches.

Staff and Volunteers

1.    Support with recruiting fundraising volunteers as appropiate.

2.    Management of a part time Partnerships Manager with responsibility.

3.    Work closely with Head of Services and Head of Food Services to ensure all fundraising is coordinated.

Wider organisational responsibilities

·         Attend Pecan team meetings as and when required, including meetings where there may be a time of prayer and reflection.

·         Read and adhere to all policies and procedures.

·         Lead on applications to charitable trusts or statutory bodies with support from the Head of Services.

·         Undertake responsibilities associated with being a member of the Pecan team.

·         Perform all the duties required by the post in line with Pecan’s ethos and values statement, its commitment to a policy of equal opportunity and its aim of serving the community in a caring and practical manner.

·         Carry out other duties as agreed by the Chief Executive Officer.

·         In agreement with your line manager, pursue a personal programme of learning and development to enhance your skills and performance.