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Form of work
SalaryClosing date: 1st July
Location: This is an office based position based in Plymouth.
Contract: This is a fixed term opportunity until end of December 2024.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
We are looking to recruit a Fundraising and Marketing Support Administrator to perform a range of vital functions under the supervision of the Fundraising and Marketing Support Officers.
Working within the Supporter Experience Department, you will be able to provide first class services to our supporters, staff and volunteers, providing excellent quality of administrative assistance. You'll be able to manage a vast range of queries from our customers, assistance in managing any complaints or concerns from our supporters, respond to queries from colleagues both within the team and the wider department.
In this role, you will need to be fluid in your approach and be comfortable to adapt to as each queries are different in their scenarios so you'll need to be comfortable in responding to our supporters both via phone and email. We also tend to receive onsite visitors from our supporters, giving donations or seeking more information so communication and strong customer service skills are essential.
Note: this is a office based position, located in Plymouth.
Alzheimer's Society have recently been named on the Sunday Times Best Places to Work 2023! We have achieved excellent scores for workplace happiness, pride, and job satisfaction. This is a fantastic achievement and we're incredibly proud as this is fantastic indication of how far we’ve travelled over the past few years.
We would love to welcome more outstanding people to join our exciting journey to make the greatest difference for people affected by dementia.
About you
- We’re looking for someone with a great personality who can become a key person in our friendly team.
- A strong sense of compassion and empathy, as you will deal with sensitive situations from our supporters, staff and volunteers on a regular basis
- Verbal and written communication skills to liaise with a diverse range of stakeholders, our supporters and volunteers.
- Have a strong background in customer service, delivering and creating a first class experience for our supporters and teams.
- Experience of using a contact management database would be beneficial, in addition to excellent ICT skills.
- Attention to detail and a determination to produce and maintain a high standard of work. Data quality is key to the role.
- Ability to manage a varied and challenging workload and have experience of working to deadlines.
At Alzheimer's Society, we believe passionately that life doesn't end when dementia begins. We are here for anyone affected by dementia, and we do everything we can to keep people with dementia connected to their lives and the people who matter most.
Everything we do is shaped by people affected by dementia. Their knowledge and experience are critical to bringing about real-world solutions. From choosing the most promising research through to telling their stories to raise awareness; they are the heart of this organisation.
