Funeral Service Arranger

There's more to funerals than you think...
At Dignity, we are committed to providing people with the highest standards of services and care, helping our clients every step of the way when they need us most.
We exist to serve our clients, families, and communities for all their end-of-life needs. We strive to understand and meet their needs, whilst acting with sensitivity and empathy. We are focused on delivering the highest quality of service, with choice and flexibility for the best value for money.
Great service comes from great people who are all aligned with our purpose and vision, to be the UK's Leading Provider of End-of-Life Care. We work in teams, and just like a family, we care for and protect our people and those that we look after. We embrace our diversity, celebrate our differences, and help each other grow.
Interested In Becoming Part of our Family...?
We currently have an opportunity for a Funeral Service Arranger to join our Business Leader Hemant Saddi and their dedicated team of funeral professionals within our H G Brown & Sanders Funeral Directors supporting our communities in Hounslow and the surrounding areas.
What Will I Be Doing?
As a Funeral Service Arranger, you will be one of the very first points of contact for our families. You are going to be the coordinator who supports our families, arranges the funerals, and works alongside our teams to ensure that the funerals are delivered at the highest standard, whilst also meeting the personable requests of the families.  

You will create a welcoming, safe, and caring atmosphere for our families
Arrange funerals according to Company guidelines ensuring that the full range of services and products are offered, thereby addressing the needs of the client
Maintain excellent service to clients who telephone or call the branch
Be available for clients to visit the deceased during office hours and out of hours by arrangement to company standards and guidelines
Become trained to present our pre-paid funeral plans to our clients to the standard required by Dignity and the Financial Conduct Authority

What Do I Need?

At least 2 years of work experience within a customer-orientated environment
Proactive approach and ability to communicate effectively with a wide range of people.
Comfortable coming into contact with the deceased through the Chapel of Rest visits.
Presentable always, acting with professional conduct and showing empathy.
Excellent attention to detail is essential.
A passion for customer service.
A Full UK Driving Licence (ideally) 

What Do I Get?

An annual salary of £28,561.98 per annum + on-call ancillary payments 
Accruing 22 - 25 days holiday + bank holidays 
Sick pay eligibility after 12 month qualifying period 
Life Assurance 2 x salary 
Company Pension Scheme
Opportunity to enroll in several of our apprenticeship schemes

What’s it like to work for Dignity as a Funeral Service Arranger?
“The most rewarding part of my job is when families return to see me chat days, weeks, months and in some cases years after the funeral has taken place” – Jane Dugdale, Funeral Service Arranger
What are the next steps?
To be considered for this role, please submit your application via the ‘apply’ button, where a member of our resourcing team will review your application.
Learning & Development
Our Learning and Development team works with our people to increase the knowledge and skills needed to deliver their roles and develop themselves. We are also investing in our people with a wide range of bite-sized digital topics that allow you to guide your own
professional development in engaging and effective ways. These range from our Diversity and Inclusion training and Mental Health Awareness to How to Cook in Spanish!
Apprenticeships
From HR Administration to MBA level qualifications, our Learning and Development team provide professional development opportunities at all levels across our organisation. 
Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience, and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR). 
Please note in accordance with our pre-employment checks, all roles will require a criminal record check and further enhanced checks may apply. Certain roles will be subject to ongoing checks in line with the Group SMCR Framework (Fit & Proper Policy).  Further details will be explained to you throughout the recruitment process. 
Equality, Diversity, and Inclusion Statement
Our Vision is to connect with our clients, colleagues, company, and communities based on our principles whilst celebrating our differences.
We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed, and bold action to promote inclusion and belonging.
Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable. 
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.