Games & Esports Interviewer (Admissions)

Games and Esports Interviewer (Admissions)
Manchester-based
Full -time, 37.5 hours per week
Permanent
About the Role
Working as part of a welcoming Admissions team, the successful candidate will conduct remote interviews with applicants to our Games or Esports courses. You will have an in-depth knowledge of game development and Esports Management to enable you to assess applicants' suitability to study with us.
You will be able to engage and build rapport with applicants, parents and other stakeholders via online video link. The successful candidate will have confident presentation skills and a focus on customer service.
The role is office-based in central Manchester, but interviews will be for entry to any of our seven campuses located across England. Interviews take place via Google Meet, or, in some cases, by telephone.
You will liaise closely with Learning Support colleagues, to make sure that applicants can be effectively supported at interviews, and if successful, throughout their time studying with Access Creative College. You will collaborate with administrators and curriculum colleagues on campuses, providing them with information about interview outcomes and helping forecast likely course/group sizes. You will also help to promote bookings for post-interview events such as open days and taster days.
The role also includes responding to enquiries via various channels, such as telephone, email and live chat.
You will be working within an experienced, knowledgeable and committed Admissions Team providing exceptional service to our applicants and campuses alike.
Please download a full job description and person specification on the right of this page, under 'attachments'
About You
You will have extensive skills and knowledge of Games Development and Esports Management, with the ability to relate them to college course requirements; and a commitment to continuing professional development that will ensure that your product and curriculum knowledge is always current and that our applicants get the highest quality experience.
As well as being a games and esports superstar, your excellent communication and social skills will help you build successful relationships with colleagues across the business.
A background in recruitment, sales or customer service would be beneficial.
The ability to understand and analyse data enabling you to make insightful decisions is essential. You will have experience in the use of remote communication platforms including Google Meet, Microsoft Teams and Zoom; and be fully conversant with Microsoft Office and/or Google Suite. The use of a customer relationship management (CRM) system is desirable, but not essential.
You must have GCSE maths and English at Grace C/5 or above. A degree in a related subject is desirable.
No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you.
Diversity and open expression are fundamental to creativity . We are committed to promoting a culture of diversity and inclusivity for all our employees and potential employees. We welcome applications from people of all backgrounds.
What do we have on offer?
Salary Scale: £25,750 - £28,200 per annum (plus OTE up to £3,600)
Wellbeing Benefits: Health Cash Plan, Doctorline 24/7 GP Service, Employee Assistance Programme, Access to Counselling, Sabbatical Leave, and Cycle to Work Scheme.
Staff Discounts & Benefits : Access to a benefits platform which offers discounts at over 800 retailers!
Paid Leave: Enhanced Maternity, Paternity, and Sick pay.
Contract Type: Permanent
Hybrid Working Arrangements: Post probation and subject to performance, regular home working will be discussed as an option, but the expectation is that most days are office-based.
About Access
Access Creative College is more than just a college; we are a hub for young creative entrepreneurs who are shaping the future of the creative industries. Access Creative College has been delivering creative education for over 30 years . Our course offerings are a diverse range of courses from Events, Esports, Computing, Games, Music, Media and Production.
Access Creative College reaches every corner of the country, with 25 campuses nationwide . These campuses include our Access Creative College sites, as well as dBs Institute , which was acquired in 2021, Access Sport , which serves to inspire the next generation of sports coaches ; and Access Industry, which offers apprenticeships in a range of subjects within Music & Events, Digital and Marketing.
Working for Access Creative College puts our employees at the forefront of the development of future creative talent in an environment that allows innovation and entrepreneurialism in supportive and inclusive surroundings. Working within education but with a creative specialism creates a vibe within all of our locations that makes Access Creative College a fun and vibrant place to work.
Applications are to reach us by Friday 18th July 2024. Please note that we may interview before the closing date.
Access Creative College is committed to safeguarding and promoting the welfare of young people and vulnerable adults and we expect all staff and volunteers to share this commitment. This post may be subject to enhanced Disclosure & Barring Service (DBS) clearance.