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At clueQuest we believe in the power of teamwork... and secret agent mice! Our immersive experiences bring all generations together, which is why we are currently one of the UK's best live escape game providers and longest-running.
Since 2013, we have hosted games for over 200,000 customers and have been featured as the Editor's Choice on the Evening Standard's list of London's best immersive games, and as the Critic's Choice on TimeOut London's Best Escape Rooms List. In 2022 we were awarded the TripAdvisor Certificate of Excellence for the seventh consecutive year.
From building our own escape rooms to designing bespoke pop-up games for events, our in-house team of designers and creatives work around the clock to deliver five star team experiences.
Working for us
A lot of what makes us who we are today is owed to our amazing in-house team of Gamesmakers, Managers, and Creatives. So if you believe that you would make a great addition to our (growing) family, we would love to hear from you!
Benefits of working for us include:
- A dynamic and fun work environment
- Team building events and staff competitions
- Career development opportunities
- Competitive pay
- High flexibility with working hours
Main Duties
- Demonstrate clueQuest values at all times
- Host escape game experiences, either solo or part of a group of hosts
- Facilitate client welcome, and hold team briefings and debriefings
- Ensure that facilitation of the games meets the quality standards of clueQuest
- Ensure escape units are correctly re-set and fully functioning
- Report any issues with escape units and props to Managers
- Upsell and facilitate any customer service merchandise purchases
Team Support
- Act as a clueQuest buddy to help new starters settle into their role, navigate around the escape units and share knowledge and experience
- Represent the clueQuest brand at external events and exhibitions
- Ownership of any clueQuest projects as appropriate
- Other reasonable tasks related to the daily operations of clueQuest
- Office tasks (eg. restocking merchandise, organising office supplies, assembling Print+Cut+Escape products for postage)
- Other reasonable support and on-site customer service tasks related to the daily operation of clueQuest
Facilities Duties
- Ensure Mission Control is presentable and fully functioning prior to games and large booking events
- Prepare and clean props and escape room units
- Help set up for any large corporate bookings in the Conference or Apollo Rooms
- Opening and closing responsibilities occasionally - training will be provided
Contract - Hours - Availability
- 0 Hour, 21 Hours, and 30 Hour Permanent Contracts available with flexible work schedules and emphasis on working weekends
- We schedule 2 hour to 11 hour shifts for employees
- A high amount of weekend availability is required
- 0 Hour contract work is prioritised during term times, weekends, summer weeks and occasional weekday afternoons and evenings depending on demand
Desired
- Customer Service experience
- Comfortable speaking in public or performance experience
To apply for this position, please submit your CV with a cover letter.
Job Title: Gamesmaker (Game Host)
Reports to: Assistant Managers
Location: London Office, King's Cross
Status: Permanent, 30 hours, 21 hours and 0-hour contracts to be filled
Don't see an opening that matches your background? We'd still love to hear from you. We're growing fast so it's very likely that we will need great people to join our team in roles we haven't had the opportunity to hire for or even considered yet!
To apply, send us your up-to-date CV along with a cover letter addressed to our 'boss' Mr Q via work@cluequest.co.uk and let us know how you can make a difference at clueQuest.
We look forward to hearing from you!
Team cQ
