4Leisure are looking for an experienced and dynamic General Manager for one of the UKs leading, community orientated leisure operators. This Leisure Centre in the West London Area is multi-faceted site with facilities including gyms, pools, sports hall, and café.
You will be responsible for the day-to-day service delivery of the centre, actively managing the site teams as well as being accountable for our customer satisfaction whilst delivering against the P&L and driving commercial business
Key responsibilities
- Overall responsibility for delivering centre financial targets and KPIs, including customer service targets, occupancy targets, revenue targets, payroll costs and participation levels
- Drive community and commercial objectives in line with business needs
- Manage and Deliver high quality services and standards within the centre
- Ensure all safe systems at work are adhered to and general building management including maintenance and repairs
- Establish and maintain excellent relationships with key stakeholders
- Ensure the delivery of enjoyable, cost-effective, and safe activities
- Lead on preparation of annual service plans, financial plans, and statistics
- Responsible for recruitment, induction, delivering training, appraisal, development, and performance management of staff, including 1-2-1s