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Form of work
Salary
Our client seeks a General Manager capable of delivering clear operational guidance, leadership, and managerial support across two sites. Collaborate across functions to pinpoint new business prospects aimed at enhancing gross margin and contribution. Implement resilient and streamlined processes to enhance customer satisfaction and delivery efficiency.
General Manager Responsibilities:
• Supervise and oversee all facets of freight forwarding operations
• Streamline operational processes in freight forwarding to enhance efficiency and cost-effectiveness
• Guide and cultivate teams handling air, customs, ocean, and road operations
• Devise and execute strategies to achieve performance and budget objectives
• Coordinate and negotiate with local suppliers, carriers, and network partners
• Assist managers in addressing operational issues and customer concerns
• Spearhead implementation for new customer accounts
• Foster engagement and motivation within the freight forwarding operations team through personal growth initiatives, individualized support, and succession planning
• Cultivate a positive and inclusive work environment for all operational team members
• Attend client meetings as needed
• Ensure adherence to safety and regulatory standards
General Manager Requirements:
• Demonstrated success in leading top-performing operational teams across various transportation modes including Air, Sea, and Road
• Proficient in Cargowise, customs procedures, and automation technologies
• Proactively engaged in continuous improvement initiatives with a growth-oriented mindset
• Utilizes analytical insights and data-driven approaches in decision-making processes
• Focused on personnel development with a track record of nurturing teams to success
• Customer-centric mindset with a history of delivering value-added services
• Effective communication skills with both customers and stakeholders
• Thorough understanding of budgeting and profit and loss management
