German Customer Care

This is lovely, straight forward Customer care role with a high admin content and fluent GERMAN . You will be taking 1-15 inbound calls per day from customers and the rest of the time will sort out general admin issues around claim. The client will consider graduates on PSW ( 2 year) visas who just want to work in the UK for a short well paid " internship" stint in order to get that all-important international experience om a global business . This will look good on any cv ! . You will initially be office based until probation is passed at 3 months. Thereafter the role is hybrid with 3 days in the office and 2 days are wfh. The international team is friendly and multilingual and very highly regarded within the company . This role suits an ambitious graduate who is client focused and looking for an international experience
Title: GERMAN: Customer & Accounts Support Service

Sponsorship: Yes . the company will consider people on PSW and thereafter may consider sponsorship
Team: Claims Management
Salary : c£27000+ £2250 bonus and other excellent benefits( Total comp is £29k)
Location: West London
Work style: 2 days wfh. 3 days are office based after probation
Work hours 9am - 5.30pm - MON to FRI

Start date: 2nd Sept 2024
Company
Global US business that works with enterprise clients to repatriate their employees from wherever they are, at a moments notice. This role is a mix of admin and Customer care and you will be nurturing and looking after customers who call in with queries about their medical claims. The day is largely organisational and you will be dealing with documents and information related to claims that have been submitted . 5 weeks of intensive FULL TRAINING on site will be provided . This is a gorgeous German role!!
The role: :

• Taking 1-15 inbound calls in German
• Dealing with general admin around payments and claims documentation
• Chasing signatures
• Liaising with external customers and suppliers
• Maintain confidentiality of all patients and/or client information.
• Checking for medical irregularity on invoices and flagging anywhere where fraud is suspected.

Requirements

• Customer facing experience
• Fluent German and English
• Sponsorship would be considered for someone if they have a current PSW visa