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Form of work
SalaryAre you fluent in German and looking for a new career opportunity? If so, we have an exciting position for you as a German-speaking Customer Service Specialist. This role will allow you to gain expertise in financial services and customer support, providing you with valuable skills in a permanent position dedicated to serving Deutsche Bank customers in Germany.
The company is based in Milton Keynes and welcomes candidates with transferable skills in Customer Service roles like retail or hospitality who are able and willing to relocate (within the UK).
Key Responsibilities:
Following a paid training period, you will be responsible for:
- Handling inbound calls from existing Deutsche Bank customers in Germany.
- Addressing credit card payment inquiries in German.
- Identifying and investigating suspicious credit card activity.
- Managing disputes and chargebacks on behalf of customers.
- Drafting professional emails in German for customer communication.
- Collaborating with cardholders and branches on ongoing cases.
Requirements:
We are seeking candidates with:
- Fluent oral and written proficiency in German (language skills will be tested).
- Good command of English.
- Professional telephone etiquette.
- Strong attention to detail.
- Ability to commute to the office in Milton Keynes Monday to Friday, starting at 7 am.
A financial background check is conducted before employment. Contact us for details.
Benefits and Key Facts:
- Salary: GBP26,000 per year.
- Regular working hours: 7 am to 3.30 pm or 7.30 am to 4 pm, 37.5 hours per week, Monday to Friday.
- 26 days holiday plus German public holidays.
- Pension Scheme.
- On-site subsidised canteen.
Location:
The office is in a scenic location overlooking lakes and woods on the southern edge of Milton Keynes. It is conveniently located near the A5 and provides easy access to the M1. The site also offers ample secure parking.
Due to the sensitive nature of the credit card information handled in this role, remote working is unavailable.
If you are a dedicated German speaker passionate about delivering excellent Customer Service and ready for an exciting career working with Deutsche Bank customers, we invite you to apply for this opportunity. Join our client's team and be a part of shaping the future of Customer Service in the financial sector!
Application process
Please speak to our German recruiter, who will tell you about the role and find out what you are looking for before sending you the full job description.
If you wish to continue, we will write a summary and guide the remaining steps. We will only forward your details to the company if you permit us and have a reasonable chance of securing the role. Rest assured, we value your time and will not waste it.
We read and acknowledge every CV. We have yet to see or process your CV if you have not heard from us.
Legal stuff
Corinium Language Associates works as an employment agency for this permanent role and could store your details. We may contact you about other positions you could be suitable for; we will never share your details without your express permission and will never be used for anything other than recruitment.
Job reference JO
