Address
Form of work
SalaryGerman speaking Customer Service Advisor - Working for a marketing leading Coventry based client - Part time 31.25 hours a week 09.00am - 14.45pm Monday - Friday - Salary GBP15.38ph - Hybrid working available.
Job responsibilities:
Be committed to delivering exceptional Customer Service to both EU & UK customers by putting the customer at the heart of everything you do.
Accurately capture and retain data from customers on product enquiries and faults into the company systems, enabling replacements to be issued within agreed department SLA.
Understand people and can effectively manage expectations over the phone and via email and social media.
Provide first line support and advice to customers using company products.
Achieve department KPI's targets ensuring the Customer Service levels we provide are to the correct standard.
Ensuring that you stay up to date with all new products, product modifications, processes, and regulations.
Be a part of an evolving team: Challenge the status quo to do things better and offer improvement suggestions.
Collaborate with other areas of the business to assist in ensuring our customers receive the best customer experience possible.
Skills & Experience required:
Must be fluent in written and spoken English and German languages.
Competent with computer systems and quick to learn new systems.
General duties & responsibilities General office duties including but not limited to.
Working by the company and department standards and procedures.
Performing to meet and exceed the department KPI's.
What is in it for you?
25 day holiday, plus 1 birthday holiday
Opportunity to purchase/sell up to 5 days holiday per year
Pension - Standard Life
Group Life Assurance
Group Income Protection Insurance
Private Medical Insurance
Worldwide Travel Insurance
Hybrid working
If you speak fluent German and have the Customer Service experience that is required then please apply now!
