German Speaking Customer Service Agent

Job Title: German Speaking Customer Service Agent
Salary: £22,000 Per annum + bonus (£26,800 OTE)
Location: Nationwide- Required to travel to London a few times a year
Hours: 40 paid hours per week.

Shifts: 40 paid hours per week. A rota is supplied every month with
your working hours. Shifts between 8.00am and 8.00pm
Monday to Saturday.

Skills Requirements

Excellent telephone manner
Excellent numeracy and literacy
Excellent Customer Service skills
Good analytical, decision making and problem solving abilities
Previous call centre/back office experience (desirable)

Benefits

A fun and sociable team environment working culture
Pension Scheme with Standard Life
Aviva Life Insurance
Eye test vouchers and discounts
Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000
sites globally)
Involvement with local charities and fundraising days
Campaign specific benefits including discounts, incentives and prizes
Apprenticeship qualifications and career flight path schemes
Recognition and reward schemes with Love to Shop Voucher rewards
Weekly dress down day
Cycle to work scheme
Tech scheme

Key Accountabilities

To answer the phone promptly and professionally when required.
To respond to emails and live chat promptly and professionally.

To work closely with the Team Leader to ensure client expectations are met.
To present our clients in a professional manner at all times, whether in person, by phone
or in writing.
To continually look for ways to improve performance.
To be well organised, professional and reliable.
To work flexibly between the hours of 8am and 8pm, Monday - Saturday.
To demonstrate a willingness to learn and have fun at work!

#CPprofessional

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.