Global Retail Training Coordinator

Working at Stella McCartney is a truly rewarding experience. As a luxury fashion company with a strong ethical standpoint we are leaders and innovators in our industry.OverviewReporting to the Global Retail Excellence and Training Director, the Global Retail Training Coordinator will play a key role in designing, developing, and deploying training programs for the worldwide network.This position continually partners with corporate teams and regions to assess existing training tools and processes and identify new learning that drives the improvement of the client experience and productivity in our stores.This multi-faceted position requires experience in content creation and implementation to bring training experiences to life and is a key position to ensure the execution of the Retail Training Strategy in worldwide stores and ad hoc projects.Your Mission:

• Create content for Product (Seasonal/Iconic/Special Projects) Sustainability and Brand Training, in collaboration with the Merchandising, Sustainability, and Marketing departments.
• Deliver seasonal and iconic product training to the WW retail network, with a strong focus on key doors
• Coordinate and support the process of seasonal training delivery in all regions.
• Partner with Regional Retail Managers/Trainers to design and deliver training solutions to meet business objectives (e.g., special product/project launches)
• Execute quarterly onboarding to the retail population.
• Manage the Ambassadors program at the worldwide level) to ensure training excellence across the network
• Monitor training metrics of success that align with company goals and focuses,
• Implement current techniques of learning meant to engage the worldwide retail population including e-learning, graphics, videos, and surveys
• Analyze Retail Training needs and propose solutions and plans.
• Partner with the Global Retail Performance department on NPS analysis to promote training to store staff and ensure that quality of service and customer experience is well-maintained within all stores.
• Well-versed with best practices and sharing within the WW retail network.
• Implement and organize Global Retail Training events

Your Talent:

• Proven experience in Retail Training (international/luxury retail) in a corporate setting, expertise in Product and Styling
• Experience within a learning and training environment to include analysis, design, build, delivery, and evaluation of a range of training programs for retail teams
• Highly influential, engaging, and persuasive in communications. Strong written and verbal communication skills
• Knowledge of learning principles and modern training techniques
• Possess a high level of commercial acumen, and self-initiative, combined with a drive for results, a strong sense of urgency, and a proactivity approach
• Available to travel 50% of the time in all the regions (EMEA, US, Japan, APAC)
• Good team player with proven ability to partner with other departments in dynamics context.
• Fluent in English, Italian is a plus
• Proficient in Microsoft Office tools (Word, Excel, PowerPoint, and SharePoint)
• Experience using Teams, Zoom, Go to Meeting

RewardOur philosophy is to go beyond monetary return and consider ourselves responsible for your wellbeing, your family, your health, your time and the community.

• Up to 50% discount on Stella McCartney products
• Exclusive staff sales and sample sales - Including other LVMH brands
• Matched pension contribution up to 6%
• Extensive private medical and critical illness insurance, as well as life assurance
• Annual Health Screening
• Annual Leave Shop where employees can buy or sell annual leave
• Flexible working/core hours
• Enhanced Maternity/paternity packages
• Matched Give as You Earn charity scheme
• Fitness membership (Classpass credits)
• Volunteer and Birthday leave
• Health cash plan
• Financial wellbeing program
• Physical and Mental Wellbeing Support Services
• Employee referral bonus

Optional/ Paid BenefitsSeason ticket loan, cycle to work and tech schemes, travel and dental insurance and much more.We welcome people with disabilities and endeavour to make reasonable adjustments, if you do require such adjustments please let us know within 48 hours of your interview.At Stella McCartney, we like to be bold. For us this means challenging ourselves and the wider industry in which we operate. As part of our commitments to inclusive fashion, we have an ambitious strategy to put diversity, equity and inclusion at the centre of everything we do. Our starting point is to create a workplace where different voices are respected, heard and empowered in equal measure regardless of factors such as culture and backgrounds, and to influence and disrupt fashion and other industries by providing opportunities for global diverse talent to shine.