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SalaryDB Charles Recruitment are working with a client whom they hold a great relationship with and they are looking to hire a new permanent Graduate Systems & Data Analyst to join the growing business based in Lincoln.
The role is a permanent position ideally suited to recent graduates, seeking an entry level role into the IT / Tech world. The role will be focussing on Application & Software Support to be based from their site in Lincoln, with very flexible remote hybrid working capability on offer. The role is predominantly to aid and support the businesses customers, promoting an excellent level of customer support service.
Day to day duties will include:
- Training on IT systems and specific applications so to be able deliver end user support
- Taking & recording customer queries onto the support database ticketing system
- Providing support and resolutions to a variety of application & software queries
- Diarising and returning customers phone calls
- Actioning fault responses in line with the company procedures and agreed to contracts
- Reporting any major faults or bugs to the System Development Team using the correct reporting tools.
- SQL updates
- Working closely with the Support Manager
- Liaising with a number of different internal teams
DB Charles have spoken at length with the client on the various skill sets and backgrounds they seek in order to hire, including a number of the below:
- Ideally a recent graduate with an interest in IT & systems
- Preferable to have some working background from customer service position
- Experience in delivering excellent customer service via phone, email & face to face
- Interest towards IT
- Strong communication skills
- Working knowledge of basic IT systems
- Knowledge of Microsoft SQL server advantageous however not essential
- Ability to commit to a permanent role based in Lincoln, with a long term home & office working policy already in place. The business offers great flexibility on home working.
The client is offering a salary up to £25,000 per annum dependent on experience and the role will be Monday to Friday with shifts between the hours of 8AM to 6PM with contractual hours of 38 - 39 hours per week.
If interested we would love you to apply.
