Grant Administrator

We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solutions (CWS) is one of our service offerings; we act as an extension of our clients' recruitment team and provide professional interim and temporary resources.

Our Client is a leading provider of Software and outsourcing to the Public Sector within the UK. They specialise in information services, document services, transformation services and Human Resources solutions. They help their clients to make the best of the digital world, transforming how they work and freeing up specialist staff to deliver outstanding results.

On behalf of this organisation, AMS are looking for a Grant Administrator for a 3 Month contract based in Wrexham - Please note successful candidates will be expected to be in the office Monday - Friday. This is not a remote role.

Purpose of the Role:

As a Grant Administrator you will support our client on the Discretionary Assistance Fund (DAF) on behalf of the Welsh Government. The DAF team award clients with cash, grants and white goods to individuals experiencing financial hardship.

The core function is to verify and resolve grant applications against set criteria, helping customers over the phone, online and by email.

As a Grant Administrator you will:

• Be a first point of contact for applicants and system administrator for our client to allow applications to be input and processed.
• Process emergency payments and individual assistance grant applications.
• Manage and process data in a fast-paced office environment.
• Be responsible for accurate data recording.
• Liaise with applicants to process information into the DAF solution.
• Undertake eligibility checks with the applicant, seeking information direct from the applicant, utilising additional sources for confirmation.
• Learn and develop an understanding of the legislation and criteria involved in awarding emergency payments and individual assistance grants and process applications accordingly.
• Comply with Processing Services Customer Charter when dealing with all incoming and outbound calls.
• Work as part of the team in achieving targets set by the Service Manager.
• Deal with incoming and outgoing correspondence relating to Local Welfare Provision either by telephone, email, or letter.
• Deal with and respond to enquiries from clients, citizens, and internal colleagues in a positive and professional manner.
• Act as a key deliverer of the DAF contract.

What we require from the candidate:

• Previous administration experience
• Data entry experience
• Strong customer service and call handling skills
• Computer Literacy; Microsoft Office
• Previous experience of working in a team environment

Next Steps

This client will only accept workers operating via an or engagement model.

If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course.

AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business