Group Reservations Coordinator

COREcruitment Ltd  Brussels Metropolitan Area (On-site)

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Job Description: Group Executive and Individual Reservations

Location: Brussels

Salary: €3300 Bruto + perks

The role:

You are playing a key role in helping customers book their hotel stays as you are the first point of contact .

You are able to use your sales techniques to encourage customers to make a booking and upsell any other offers the hotel might offer at the time of booking.

The Groups Executive and Individual Bookings agent often works on the telephone and responds to customers via emails to ensure that all bookings are responded to in a timely manner.

You are in charge of all bedroom reservations, modifications or cancellations in the reservation system.

Try to upsell and apply all strategies proposed by the Revenue Management and Director of Sales & Marketing

Enroll guests to the hotel Loyalty Program

You check incoming reservations for valid details and to ensure quality of reservations

Handling online reviews and inquiries for online booking agencies

Creating and maintaining relationships with travel agents and agencies

Provide support front desk operations

Contributing to the overall guests satisfaction

You play a coordinating role with other departments to consolidate communication and create memorable experiences.

About You

Flexible and ability to adapt quickly

Positive reaction to new situations keeping emphasis on a balanced approach.

Thinking ahead and developing contingencies are easy to you

You communicate clearly and openly both verbally and in writing.

You are motivated, love to perform to ensure that goals are achieved.

Good personality and charm are important to represent yourself as part of the hotel brand.

Qualifications, Skills & Experience

Fluent in French, Dutch and English; written and spoken.

Exceptional organizational skills and details oriented.

Strong customer service skills

Affinity with a more refined lifestyle.

Degree in Management, hospitality or business

Ability of the Opera pms reservations system