Guest Experience Assistant Manager

GUEST EXPERIENCE ASSISTANT MANAGER

Do you love leading teams todeliver exceptional Guest Experiences?

• Permanent Contract
• Can you deliver the PGL Magic?
  
• Château de Grande Romaine
  
• Full time, permanent starting ASAP
• Earn 2419€ monthly gross

As GUEST EXPERIENCE ASSISTANT MANAGER for PGL, you’ll be based at our beautiful activity centre Château de Grande Romaine, situated just 20 miles from Paris, ensuring that your team is delivering the famous PGL magic, by offering enriching & life-affirming adventures to young lives!

THE ROLE

Reporting into the Guest Experience Manager, you willbe responsible for leading, managing and empowering a team of leaders withinthe Guest Experience team to deliver of high quality, safe and fun educational guestexperiences with specific leadership responsibility for on centre Activities. You will support the GuestExperience Manager to manage the day-to-day excursions, and tours,whilst leading the activitydelivering, ensuring your reports have the right tools and skills in place todeliver excellent Guest Experience and manage their teams effectively. You willsupport them to resolve guest and colleague related issues appropriate and in atimely manner. You will also support the implementation of course correctiveaction and new ways-of-working, as directed by the Guest Experience Manager

Leading an energetic & fun group of Team Leaders and Activity Instructors/Group Leaders; ensuring they are delivering the best possible experience to our guests & living our values of CUSTOMER FIRST, TEAMWORK, RESPECT, ACTION, LEARNING and FUN!

IS THIS YOU?

• A confident line manager & leader of people
  
• Excellent communication and interpersonal skills
• An approachable and effective communicator, able to develop successful working relationships with a variety of people and teams
• Enjoys problem solving and thrives when faced with a variety of challenges & deadlines
• Previous line management experience within guest care/activity delivery & able to coach/train/mentor teams
• Enjoys providing exceptional, customer-focused service
  
• Experience in the design and delivery of effective training
  
• Able to manage time-critical priorities & pressured situations
  
•  Self-motivated and able to accomplish objectives without supervision
  

THE PACKAGE
We arerenowned for our personal development & investment in people, we are readyto support you in your career development, each step of the way! You’ll haveall the training you need to be confident and successful in your role, beequipped with a personal development plan, and access to nationally recognisedqualifications funded by PGL to give your career the very best start.

• A generous benefits package including health and life insurance schemes
  
• Enjoy a range of employee perks including PGL discounted holidays, partner offers and discounts
  
• Health and wellbeing support through our Employee Assistance Programme, mobile app and health cashback plan

For a full Job Description and Personal Specification please click here.

For any enquiries specific to this role please email alexander.davies@pgl.co.uk. 
Successful applicants are required to undergo an enhanced background check. You need to possess the legal right to live and work in France to be considered for this role with PGL. PGL is committed to the principles of equality and diversity and welcome applicants from all sectors of the community, including those with disabilities.