Guest Experience Manager

• Earn up to £39,590.63 per annum
• Home away from home - An accommodation & meal packages available (optional) at a generous rate with zero charge for bills or utilities

Do you love leading teams to deliver exceptional Guest Experiences? 

Ready for a new adventure? PGL Winmarleigh Hall in Lancashire boasts beautiful grounds packed with adventurous activities and stunning scenery. We are searching for a talented GUEST EXPERIENCE MANAGER to join this fantastic activity centre.  

 THE ROLE 

 You will lead our activity & guest care teams to provide our customers a magical & memorable PGL experience from the moment they arrive, through to waving them goodbye… leaving them counting down the days until their next visit! 

This position is actively involved on site, ensuring the happiness of our guests, overseeing our activities and ensuring our team is always providing an enjoyable and safe experience. This will be achieved through instilling a fun, friendly & supportive environment, and working in partnership with the on-site People & Culture team to ensure PGL is an incredible place to work, and to visit! 

 You’ll be leading our the Guest Experience Team, including line management, supporting welfare and wellbeing, and identifying and facilitating career development & training opportunities. You’ll work collaboratively with the Lead Activity Specialist and Lead Activity Technician to ensure compliance with our standards across the centre. 

You’ll also be comfortable working with data, able to analyse complex rotas, workforce planning, holidays and performance statistics relating to the team. You’ll be required to gather and analyse customer feedback, & implement innovations to keep PGL growing & improving for the future. 

IS THIS YOU?

• A proven leader of people with superb organisational abilities and guest-centric approach 
  

• An approachable and effective communicator, able to develop successful working relationships with a variety of people and teams 
  

• Enjoys problem solving and thrives when faced with a variety of challenges & deadlines 
  

• Previous line management experience within guest care/activity delivery & able to coach/train/mentor teams 
  

• Ideally hold a Level 3 or above in Leadership, Management, Education & Training qualification and a recognised First Aid qualification, though training can be provided. 

THE PACKAGE

We are renowned for our personal development & investment in people, we are ready to support you in your career development, each step of the way! You’ll have all the training you need to be confident and successful in your role, be equipped with a personal development plan, and access to nationally recognised qualifications funded by PGL to give your career the very best start.

• Happy holidays - time to recharge and enjoy time away from the workplace. You’ll also enjoy an extra day off on your birthday!
  
• Investing in your future – with sector leading family friendly policies and a contributory pension
  
• Good living, for less - access to big savings and exclusive perks that span a huge range of retailers and service providers. Plus PGL discounted holidays and 20% discount in all our on-site shops
  
• Take care of mind, body and soul - your wellbeing is top priority, so we’ve created a WELLBEING HUB for all our colleagues alongside access to Employee Assistance Program, cycle to work scheme and health cash plans
  
• Smart saving, affordable borrowing – access to our financial wellbeing platform for financial support when you need it. This includes easy and affordable saving and borrowing directly from your salary, plus useful guides on how to effectively manage your money.
  
• Doing good does you good - paid time-off to volunteer your time to worthwhile causes.

For a full Job Description and Personal Specification please click here

For any enquiries specific to this role please email thomas.parry@pgl.co.uk

We pride ourselves on hiring the best people, and recognise the importance and benefits of a diverse and inclusive team. However, the protection and safeguarding of the children visiting our centres is our primary concern. So all colleagues are required to undergo an Enhanced criminal records check (known as a DBS), which we will pay for. You will be required to provide a 5 year address history and ID documentation (ie British or Irish passport or birth certificate). If you have a conviction related to violence, drugs or safeguarding this could affect your application. Not all criminal convictions will be a bar to working for us and we will consider the results on an individual basis. You can find more information on DSB checks on the gov.uk website.