Guest Experience Team

Job Title: Guest Experience Team

Location: American Express Stadium, Brighton and American Express Elite Performance Centre, Lancing

Salary: Competitive + benefits package

Hours: To be available to work the majority of home matchdays for the 2024/25 season

Job Type: Worker Agreement

Closing Date: 17th June 2024

About Brighton & Hove Albion FC 

We compete at the highest levels of football on a global stage whilst keeping our Sussex community spirit. Our vision is to be a top ten Premier League club and a top four Women's Super League club.  A commitment to high performance, high professional standards and making a difference is at the heart of everything we do.  

An incredible opportunity to join us to enhance member and Guest Experience on matchdays.

We want to ensure that our members and guests have a world-class experience when visiting us on matchdays and you could play your part in being a part of this!

As part of the Guest Experience team, you will be situated amongst our premium lounges and restaurants and will assist the 1901 club team in their matchday operations. You will meet and greet our members and guests upon their arrival and tend to their requests and queries whilst upselling and championing the product and our brand.

About you

You will be someone who will embody our Team Brighton values and ensure our members and guests have the best matchday experience. You will be someone who has a high level of care and integrity, great attention to detail, a professional mindset and a willingness to create memorable experiences for all.

Ideally, you will have experience of working in a customer service environment and experience of dealing with corporate guests. You will need to have a flexible approach to working hours as majority of the games are evenings and weekends.

Our values play a pivotal role in our success

Our values are a set of filters through which we deliver to each other, our fans, our partners and our sponsors.  As a team we live and breathe these values:

- Treat People Well

- Exceed Expectations

- Aim High. Never Give Up

- Act with Integrity

- Make it Special

Our commitment to Diversity and Inclusion

We are proud to be an equal opportunity workplace that reflects the diversity of our society and the world around us. Our core values mean that we have a strong ethical culture which allows us to meet the needs of our diverse audience, both on and off the pitch. We encourage applications from individuals regardless of their age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnership. If you require any reasonable adjustments to support your application, do not hesitate to get in touch with our People and Culture team.

Safeguarding is part of everything we do

We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all colleagues and volunteers to share this commitment.

This is a UK based job. It is unlawful to employ a person who does not have permission to live and work in the UK.

All offers of employment for this role are subject to background checks, including criminal (DBS) and right to work, as well as a full reference history. We do not offer sponsorship for applicants who do not have the right to work in the UK.

Application Process:

To submit your application for this exciting Guest Experience Team opportunity, please click ‘Apply’ now.

Applications close 17th of June 2024.