Address
Form of workCustomer Relations Executive
£35,000 + Benefits
Hybrid - Central London
Our client is a fully bonded privately owned Luxury Travel tour operator who have been trading for over 30 years.
They specialise in selling luxury worldwide destinations featuring 5* star properties globally.
They are now seeking to recruit a Customer Relations Executive to manage post travel complaints.
Previous experience in a similar role within the travel industry is essential with good knowledge of ABTA guidelines and regulations.
This is a Monday to Friday role offered on a hybrid working basis - Central London
Customer Relations Executive Responsibilities
Deliver excellent and consistent standards of customer service to customers.
Respond in a timely manner (ABTA guidelines) to post travel complaints and feedback.
Work closely with product managers, hotels, airlines and DMC's and other third-party suppliers to ensure a swift outcome for the customer.
Ensure that compensation is relevant to the complaint.
Work closely with insurers and legal providers when required.
Provide support to the operations team for any complex in resort complaints.
Customer Relations Executive Experience Required
Previous experience within the travel industry
Well-travelled and knowledgeable of luxury hotels and resorts
Excellent command of both written and spoken English
Strong negotiation skills
Good understanding of the Package Travel and linked travel arrangements, ABTA code of conduct, consumer rights act 2015 and ATOL standard terms
Customer Relations Executive Salary and Benefits
Base Salary to £35,000 depending on experience.
22 days annual leave + 8 bank holidays
Travel Concessions and discounts
Pension
Monday to Friday
Hybrid working
To apply for this Customer Relations Executive role, please email your CV and a member of the team will be in touch to discuss the opportunity and company.
