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Form of workJob Title - Guest Relations Manager
Salary - £26,000 per annum plus extensive benefits
Contract - Full Time Permanent
We are searching for a warm and welcoming individual to join our team as Guest Relations Manager. If you have previous hotel experience in a senior supervisory or management role who will be confident liaising with our guests, then we would love to meet you.
Your day with Team Carden:
Take responsibility for the operational leadership and support to deliver total customer focus throughout the Hotel to achieve or exceed Hotel profit and other targets agreed and outlined in Hotel’s Business Plan.
Assisting in the delivery of a high standard of service and customer satisfaction in line with Hotel standards, procedures and profitability throughout the hotel.
- Closely monitoring guest feedback and implementing necessary changes to service style/procedures in response to such feedback.
- Assisting in the control of all operating costs within the hotel.
- Liasing with the all departments throughout the day regarding changes to functions and events and to communicate any changes as required. Through the daily DASH meeting each morning and at handover each day
- Ensuring all standards of operating and personal performance within the hotel are actioned, monitored and evaluated.
Be Part of Team Carden
Providing world class service is at the heart of everything we do. You will be required to have very strong leadership and training skill as well as having the ability to work to high standards. You will have an excellent eye for detail, with experience of working in a high volume quality hotel. Our successful manager must be hands on and lead by example demonstrating the ability to motivate and lead a team. You will have excellent knowledge of the hospitality industry and preferably previous experience with in a food and beverage department to either supervisory or management level. This is a great opportunity to work in a luxury resort hotel with a fantastic team and for those looking to progress their careers in a management operational role.
The Perks of Team Carden
Join a team where you will work hard but have fun along the way. You will enjoy a variety of benefits being part of our team which include:
- Generous bonus scheme / share of the service charge
- Discounted hotel accommodation for yourself, family and friends
- Discounted food and drink to enjoy in the hotel when not on shift
- Discounted use of our award winning 5* spa, alongside treatments and retail
- Free staff lunch provided
- Free on-site parking
- Access to perks platforms; high street discounts, and wellbeing assistance
- Free Golf and Leisure Club membership, including free use of the gym & swimming pool
- Free regular transport mini-bus from Wrexham
- Progression opportunities for all
- Career development through funded qualifications
- Discounted use of the outdoor pursuits facilities
- Two paid charity days per year
Due to the rural location of Carden Park, applicants should have access to a vehicle or reliable transport methods.
