Guest Service Agent

Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Provide exceptional customer service and ensure guest satisfaction
- Assist guests with check-in and check-out processes
- Handle guest inquiries and resolve any issues or complaints promptly
- Maintain knowledge of hotel services, amenities, and local attractions to provide accurate information to guests
- Process payments and maintain accurate records of guest transactions
- Coordinate with other hotel departments to ensure smooth operations and guest satisfaction
- Maintain a clean and organized front desk area

Skills:
- Strong hospitality skills with a genuine desire to provide excellent Guest Service
- Bilingual or multilingual skills are a plus, as it allows for effective communication with a diverse range of guests
- Proficient in phone etiquette and able to handle multiple phone lines efficiently
- Familiarity with hotel operations and the ability to navigate hotel software systems

Note: This job description is not exhaustive and may be subject to change or modification at any time.

Job Type: Part-time

Pay: £11.44 per hour

Expected hours: 25 per week

Benefits:

• Bereavement leave
• Company pension
• Discounted or free food
• Employee discount
• Free parking
• On-site parking
• Sick pay

Schedule:

• 8 hour shift
• Weekend availability

Supplemental pay types:

• Tips

Work Location: In person