Guest Service Assistant

What you’ll be doing as a Guest Service Assistant

• Ensuring that all guests experience an outstanding level of service throughout their stay
• Ensuring that every guest experiences a safe visit, exceeding all expectations surrounding cleanliness
• Engage, build and develop relationships with guests, assessing their needs and flexing style and approach appropriately
• Ensuring all repeat guests, priority members and VIP’s receive recognition and appreciation
• Being attentive to all guests and looking for opportunities to up-sell and make recommendations to enhance their experience
• Responding promptly to guest complaints and finding ways to turnaround any negative feedback
• Keeping up to date with hotel facilities, promotions and the local market area, so as to be able to effectively assist guests
• Process and receive telephone or walk-in reservations accurately
• Looking for ways to deliver continuous improvements to the guest experience.
• You must be 18 or over to apply for this position

Job Types: Permanent, Zero hours contract

Pay: £11.42 per hour

Benefits:

• Employee discount
• On-site parking

Schedule:

• 8 hour shift

Work Location: In person