Guest Services Agent

WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

We are now recruiting for a full time Guest Services Agent at the stunning DoubleTree by Hilton Brighton Metropole. The hotel was refurbished last year and is host to both corporate and leisure clientele. It is well positioned, right on Brighton's seafront, and just a 15 minute walk from Brighton Train Station.

A WORLD OF REWARDS

• Uniform provided
  and laundered
• Free
  and healthy
  meals
  when on duty
• Discounted membership to the on site Livingwell Health Club
• Grow your Career
• Personal Development
  programmes designed to support you at every step of your career
• A chance to make a difference
  through our Corporate Responsibility programmes - Find out what and how we are doing ()
• Team Member Travel Program:
  discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts:
  with Perks at Work
• Holiday:
  28 days
  including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Discounted Car Parking
• Up to 4 weeks temporary accommodation
  if relocating
  at a discounted rate
• Modern and inclusive
  Team Member's areas

A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

• You will
  join the Front Office team, in the Reception areas of the hotel.
• You enjoy
  delivering a VIP experience to every guest, going above and beyond to make their stay a memorable one. You will act as a main point of contact for our VIP guests, leasing with all departments throughout the hotel to exceed their expectations.
• Are you
  an ambitious hotelier, with experience in leading a team? Do you have passion for exceptional customer service, excellent communication, complaint handling, and problem solving skills? Then this is the job for you

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay.

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