Guest Services Operator

Job Title: Guest Services Operator

Salary: £26,250

Role location: Daylesford Farm, Gloucestershire, GL56 0YG

Flexible working: Our flexible working policy enables office teams in roles that can work remotely, to work one day a week from home, Tuesday to Friday. 

THE BAMFORD COLLECTION 

Daylesford, Bamford, and Daylesford Stays are part of an extraordinary group of businesses, based at Daylesford Organic farm in the heart of the Cotswolds. 

Daylesford - The seed that grew into Daylesford Organic was sown over forty years ago when Carole Bamford recognised the importance and benefits of organic farming. What began as a simple passion for real food and a desire to feed our children better has grown into Daylesford as we know it today, one of the most sustainable farms and food retailers in the UK. A year after opening, Daylesford began making and sourcing household goods and homewares, a range that now encompasses a dedicated garden space and plant nursery. Daylesford’s flagship farmshop in the Cotswolds is complemented by 4 farmshops and cafes in central London, and a growing ecommerce platform.  

Bamford – from its foundations offering sustainable body care, skincare, clothing and home, Bamford has grown into a wellbeing brand offering beautiful, effective, and ethical products in stores and across its range of spas. 

Daylesford Stays - our hospitality division encompasses a collection of traditional Cotswold-stone cottages and modern British Inns; existing pubs The Wild Rabbit, The Fox at Oddington, The Bell at Charlbury and The Three Horseshoes at Asthall.

ABOUT THE ROLE 

As a Guest Services Operator, you will have a key position in handling general enquiries and the booking experience of our guests. You will support our guests through the booking process across all three brands, Daylesford, Bamford and Daylesford Stays.

Your communication skills will be first class and you'll enjoy interacting with customers. You will be the first point for all enquires ranging from bookings and reservations to questions regarding our products.

It is essential you are fully flexible to work a variety of shifts including evenings and weekends.

YOUR ROLE 

• To share knowledge of our brands when conversing with customers
• To know your products and pricing in order to make recommendations
• To always be aware of availability, upcoming events and special offers
• To follow the company complaints procedure to ensure customer complaints are satisfactorily resolved
• To ensure all communication is effective, courteous and timely
• To ensure all calls are answered, processed and followed up on in agreed timescales
• To be competent in using all of our IT platforms
• To grow sales through high conversion of enquires to bookings and upselling
• To follow all cash handling processes

OUR BENEFITS 

• Daylesford & Bamford 30% discount | 60% discount on Bamford’s skincare range. 

• 50% staff lunch discount. 

• 10% Discount across our pub group. 

• 33 days paid holiday, inclusive of public holidays. 

• Team member of the month awarded £150 per month (added to your pay). 

• Refer a Friend Scheme Bonus up to £750. 

• Milestone awards years 1, 5, 10, 15, 20+

• Stakeholder pension scheme. 

• Subsidised private medical insurance.