Guest Services Receptionist (Full-Time) (1 Year Relevant Experience Required)

At Kimpton Charlotte Square Hotel, we have an exciting opening to join our team as a Front Office Receptionist
We are looking for someone who can commit to Full-Time, 5 shifts per week. Being flexible would be a great plus!
We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means we can offer great flexibility if required. At Kimpton we encourage our Team Members to Be Yourself and Lead Yourself! We will be there to support you each step of the way.
We are paying £11.60 per hour, all overtime is paid for.
As a Front Office Receptionist your main duties and responsibilities will be checking in and out our guests, dealing with any queries or complaints, welcoming our guests to the city and interacting with them to encourage them to join our loyalty program. You will also be a key part of our guests' overall stay, providing special experiences and recognising our loyal IHG One Rewards members. To smash this role out of the park, the key skills & experience you'll ideally already have are:
Experience working as a Receptionist, Concierge or Guest Services Agent at a 45 Hotel is beneficial
Passion for providing excellent customer service, wanting to go above and beyond for our guests!
Confident working on Hotel systems, experience working with Opera specifically is a big plus
Willing to learn new things and work as part of our wider Hotel team!
So why work for us (aside from joining an awesome team )?
11.60 per hour, paid overtime plus free meals whilst on duty!
Incentives to earn more each month with our Tronc programme (where eligible)
Paid holidays, generous maternitypaternity pay and enhanced sick pay! Plus subsidised child care support, helping support you and your family.
Travel support when commuting during unsocial hours (Taxis subsidised for late-finishes where no public transport is available) plus seasonal travel ticket loan (deducted from your paycheck monthly)
Worldwide employee and friends & family hotel room rates plus an Overnight stay (for you and a plus 1) when probationary period passed
50% off on F&B when staying over in IHG properties on Employee Rate
Discounts off your supermarket shop, other shopping and experiences through our portal!
20% off Spa Treatments and £15.00 gym membership in our managed Edinburgh properties, plus 25% off in all restaurants & Bars within both Kimpton Charlotte Square & InterContinental Edinburgh The George (and an amazing 50% off in Burr & Co coffee shop)
Employee assistance programme 247 and employee healthcare plan with access to on-site Mental Healthcare first aiders
Opportunities for career progression and to transfer around the world plus opportunities to get involved in our charitable and community activities (2 days paid volunteering a year)
Most importantly, we'll help you grow and develop you as an individual!
What is it like to work for Kimpton Charlotte Square Hotel?
At Kimpton, we are all about being yourself - we pride individuality and being the best version of you. Our meticulously designed Hotel brings together traditional Edinburgh architecture with an exciting and fresh indoor feel, offering our guests a modern luxurious stay. Welcoming locals to relax in our Garden area (a must visit), experiencing mouth-watering food in BABA restaurant, or guests from far and wide being pampered in our state-of-the-art Spa - we cover it all! We want our guests to have a truly authentic stay making personal connections throughout their visit with us, bring your true self to work, do what you think is right and we will help you to grow and develop.
Does this sound like a team you would love to be a part of? If so, please apply today and check out our Instagram !
You must meet the legal requirements to work in the UK.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individuals, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Dont quite meet every single requirement, but still believe youd be a great fit for the job? Well never know unless you hit the Apply button. Start your journey with us today and lets .
At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?
Kimpton Hotels & Restaurants crafts unique destinations that kindle heartfelt human connections. Our bespoke spaces blend spirit, style and delight to create an addictive culture of refined irreverence where locals, visitors & colleagues seamlessly connect. Dont quite meet every single requirement, but still believe youd be a great fit for the job? Well never know unless you hit the Apply button. Start your journey with us today.