Halifax Home Lead

End Date
Tuesday 07 May 2024
Salary Range
£101,932 - £119,920
We support flexible working - click here for more information on flexible working options
Flexible Working Options
Hybrid Working
Job Description Summary
This is a fantastic opportunity to lead within the largest Multi-Channel Direct Mortgage and Protection Adviser teams in banking, supporting c100k customers, and lending in excess of 5bn p.a, acting as a brand ambassador for the largest mortgage provider in the UK.
Home sits right at the core of the Group and Brand strategy, we have ambitions to grow our Relationship Home business, and this is a brilliant opportunity to lead a key part of the Home business to deliver on our exciting growth ambitions.
Job Description
JOB TITLE: Halifax Home Lead
Salary: £101,932 +
LOCATION(S): Flexible - you can be based in any of our hub locations - Leeds, Cardiff, Bristol, Belfast, Glasgow, Edinburgh, Birmingham and Sheffield
HOURS: Full time
WORKING PATTERN: Hybrid, 40% (or two days) in an office site. Travel across the UK is also required.
About this opportunity
This is a fantastic opportunity to lead within the largest Multi-Channel Direct Mortgage and Protection Adviser teams in banking, supporting c100k customers, and lending in excess of 5bn p.a, acting as a brand ambassador for the largest mortgage provider in the UK.
Home sits right at the core of the Group and Brand strategy, we have ambitions to grow our Relationship Home business, and this is a brilliant opportunity to lead a key part of the Home business to deliver on our exciting growth ambitions.
As the Home Lead for Halifax, you’ll be a brand ambassador for the Halifax Direct Home business. In this role you'll lead a team of experienced Heads of Home to inspire, motivate and coach Mortgage and Protection Managers and Advisers to deliver service excellence to our customers.
Key responsibilities in this role:

• Accountability for Commercial Performance, Customer Experience and Risk & Conduct across the Halifax Home Business
• Play an active role in the Home Senior Leadership Team and Customer Engagement Extended LT to help realise our priorities of meeting more customer needs, building customer centric teams and building a world class personalised app
• Inspire, motivate and coach your team of c800 colleagues to deliver customer’s Mortgage & Protection needs, with fair outcomes in line with Risk and conduct
• Promote a culture passionate about customer experience; supporting colleagues to perform at their best to ensure our customers receive advice, products and service based on their individual needs
• Demonstrate a drive for continuous improvement; influencing customer journey, product & propositional enhancements

This role reports into the Home Director in Consumer Relationships.

About us
Join us and, as well as making a difference to customers, you’ll enjoy a fulfilling career where you’re free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities - you’ll find them all here.

What you’ll need
You’re an experienced leader and have a passion for developing colleagues, encouraging your team to be the best they can be and able to confidently coach, empower and inspire.
You're committed to embed the Group’s Purpose, Values and Behaviours, creating an environment where inclusion and diversity is embraced, and recognising the importance of colleague and customer personal wellbeing.
You'll also demonstrate your ability to build strong collaborative relationships across the broader organisation, and really engage with your partners across Consumer Relationships and Consumer Lending to effectively deliver on business priorities.
We’re committed to building a team which reflects the diversity of the customers and communities we serve. Join us and be part of an inclusive, values-based culture passionate about making a difference!
and also these essential skills

• Stakeholder Management - identify different opportunities to collaborate with various different teams and divisions. You’ll be an excellent communicator and natural storyteller with an ability to influence at all levels and be candid when needed.
• You’ll have extensive experience in a customer facing environment. You’ll provide an exceptional customer experience, and lead teams to resolve customer problems effectively; using a customer first lens to understand and listen to them, supporting their banking needs in a multidisciplinary way.
• A visible leader with experience of business transformation, with a track record of creating an inclusive environment. You’ll drive and manage performance whilst creating an inclusive environment for colleagues to thrive in.
• Inspires others by gaining followership and commitment to future action through personal integrity and collaboration, demonstrating an inclusive approach. Coaches to go faster by demonstrating commitment to create an environment that builds teams with skills aligned to our Group Strategy and Purpose creating new and better ways for the organisation to change at pace.

To be considered, please submit your CV, along with a short cover letter which references experience relevant to the core role requirements.

About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it’s why we especially welcome applications from under-represented groups.
We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.