Handover Specialist

North Oxford Garage is looking for a Handover Specialist.

Your role

The Handover Specialist takes ownership of the fulfillment of all responsibilities relating to the customer and their new BMW vehicle, following the conclusion of the contract.
Reporting to the General Sales Manager, you will take responsibility for progressing the delivery arrangements for new BMW vehicles, ensuring that cleared funds have been received and that part-exchange vehicles are re-appraised and speedily entered into our Used vehicle preparation process. The highlight of the role is the handover of all New BMW vehicles to customers, with the objective of creating a truly special occasion for the customer and cementing a lifelong relationship with the company.
Your profile

Successful applicants are likely to have some experience in a modern, customer-centric, sales support or customer service environment. It is not necessary to have direct automotive industry experience, but candidates should display a keen interest in our premium brand and be capable of and interested in becoming real experts in the BMW product range. A flair and passion for understanding new technology are essential, with excellent verbal and written communication skills, good numeracy skills, being highly organised, and having a genuine natural passion for looking after customers.
Rewards

North Oxford Garage, part of the William Morgan Group, is passionate about continuing to build an environment where everyone feels valued, appreciated, and able to reach their full potential. Our benefits package is designed to do just that. Join us in our mission is to deliver outstanding automotive services and you could benefit from on-target earnings of £28,800 per annum, your birthday off, 30 days holiday, inclusive of bank holidays rising to 32 with service, 1,000's of retailer discounts with Torque, our engagement hub, paid time off to volunteer, life insurance, a cycle to work scheme and much more.