HCA Receptionist Band 3 | Buckinghamshire Healthcare NHS Trust

The Senior Health Care Assistant / Receptionist carries out assigned tasks in the provision of high-quality care to patients under the direction and supervision by a Registered Nurse. Including care of adults and paediatric patients, as well as taking the role of receptionist to meet the needs of patients whilst promoting dignity, privacy and respect. To provide a range of healthcare and non-nursing duties, ensuring an efficient and effective service always.
The Senior Health Care Assistant / Receptionist will be competent to work across professional disciplines, referring patients for Allied Health Professional assessment and treatment or to other agencies as required.
• Communicate with patients and their visitors in order to promote their comfort, safety and wellbeing. To be aware of barriers to effective communication which may be evident such as cognitive, expressive and receptive impairment, embarrassment, anxiety, pain, fear, visual/hearing impairment and to seek guidance of a qualified nurse to implement strategies to overcome these.
• Support families/carers as directed by the Registered Nurse and multidisciplinary team.
• Effectively communicate with other members of the organisation and respond appropriately in a courteous and professional manner.
• Assist with the admission, safe transfer and discharge of the patient within the GP Streaming / Emergency Department.
• Ordering FP10 and ensuring records are logged onto the computer in a safe manner.
• Enable and assist the patient to perform administrative tasks such as booking patients.
• Support/assist patient to adhere to appropriate hand hygiene and infection control guidelines.
• To maintain patient clinical records in a concise, accurate and timely manner in accordance with departmental standards.
• Chaperone members of the multidisciplinary team as and when required.
Why colleagues think we are"a great place to work!"
What does Buckinghamshire Healthcare NHS Trust offer you?
As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.
Alongside NHS benefits of generous annual leave entitlement and pension scheme, you'll have access to NHS discount schemes.
We provide a range of health and wellbeing services to promote a healthy, happy workforce.
What do we stand for?
Our vision is to provide outstanding care, support healthy communities and be a great place to work.
Our mission is to provide personal and compassionate care every time.
We are working hard to increase diversity at all levels within the trust. We believe a diverse workforce can have a positive effect on both staff wellbeing and patient outcomes.
We welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, candidates with disabilities and care-experienced candidates.
We are proud to achieve the Gold award for the Armed Forces Covenant and support applications from the Armed Forces Community. Please contact Pam.Daley@nhs.net (our Armed Forces Covenant Lead) if you would like guidance or assistance with your application.
We make employment decisions by matching our service needs with the skills and experience of candidates, regardless of age, disability, gender, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.
If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.
This advert closes on Tuesday 30 Jan 2024