Head Butler – Luxury 5
* Resort Hotel & Spa

Location: Bora Bora, French Polynesia
Salary: Depending on experience.

Other info: Basic + package (including bonuses, tips/service charges, simple accommodation manager, airfare (round trip), meals).
Must currently be in a Senior Butler or Head Butler position
Must be a European citizen

Languages: French and English fluency

We are looking for an experienced Head Butler to join the senior team of this Luxury 5
* Resort Hotelin Bora Bora, French Polynesia. The hotel is part of a lifestyle group that has a real passion for luxury hospitality and quality.

As Head Butler you will ensure a highly personalised and flawless guest journey from check-in till departure. In this role, you will work in close collaboration with all the other departments to fulfil the requests of the guests from meet & greet service to wine service and other special arrangements.
 

The ideal candidate will be a natural ambassador, who is able to drive the Butler team to deliver exceptional, bespoke service to the guests.
He or she will be a discreet and diplomatic individual with outstanding communication skills that is able to turn problems into opportunities.

Requirements

• Minimum of 3 years’ experience in a similar role in a luxury hotel
• Experienced within Forbes 4 or 5
  * Hotel, SLH, LHW or similar establishment is preferred
• Well-versed with the protocol of receiving VIP guests.
• Commitment to delivering a high-level of customer service.
• Strong interpersonal and communication skills.
• Possess active listening skills, with an innate sensitivity to anticipate guests’ requirements.
• Flexibility to respond to a variety of different work situations and able to take decisions and work on your own initiative as well as part of a team environment.
• Show a positive attitude, with the ability to remain patient, composed and resourceful under stressful situations and time constraints.
• Excellent grooming standards.
• French and English fluency – knowledge of other languages would be a plus point.
• Be computer literate, and previous experience with Opera PMS system is considered an asset.
• Ideally have knowledge of using point of sales (POS) systems

Nationalité Européenne.
Français et Anglais nécessaire.

Interested in this great challenge? Contact Beatrice with your updated CV