Head Concierge

Lighthouse Hotel Management are recruiting for the exciting role of Head Concierge at the Halyard, Rope Walks Liverpool.
The role involves being an active member of the hotel management team, leading the guest experience for the hotel an ensuring service is seamless for all guests.
The ideal candidate will have excellent knowledge of Liverpool City Centre and a proactive and conscientious outlook, with a ‘nothing is too much trouble’ attitude, where five-star service is paramount.
We want to be leaders in the services we can Deliver for our guests.
The main duties of the role entail.
Assisting in the development of guest experiences and ensuring that the details are checked for guest arrivals.
Facilitating all elements of guest services for the guests, including theatres, restaurants, local attractions, booking taxis, tours, and car hire.
Provide support for the hotel team throughout the hotel and support with guest queries and challenges.
Ensuring that all knowledge of all hotel facilities is accurate & updated regularly
Ensuring that all team are aware of activities in Liverpool including concerts, local events & new openings and unique guests’ experiences.
Meet and greet VIP guests, be a main point of contact and ensure requirements are exceeded in terms of service
Deliver proactive hospitality and look to the future to provide cutting edge service experiences
Manage guest feedback and share positive feedback with team members
Develop training to overcome re-occurring challenges and manage and resolve guest complaints
Handling all guests’ enquiries whether in person, on the phone, or by email in a polite courteous and informative manner.
Providing a high level of security awareness of all persons entering & exiting the building
The role will be key to Duty Management shifts within the hotel.
The ideal candidate will possess a professional approach and demonstrate outstanding communication and interpersonal skills. You must have excellent organisational skills and previous experience in a management role within a similar guest focused role is essential.
Flexibility in this role is required as the hours of work are on a shift basis including weekends, early & late shift.
Where Will You Be Working?
The Halyard, Rope Walks Liverpool is a new hotel opening under the IHG Vignette Brand. Which will be the first of the Luxury lifestyle Brand in the UK. Managed by Lighthouse Hotel Management, which is the operational arm of the Molo Hotel Group.
What's In It for You?
Competitive salary and opportunities for career growth within Lighthouse Hotel management family.
Enhanced benefits for all employees – including 24/7 access to an online GP
Extensive training and development programs to enhance your skills and knowledge.
Employee / Friend & Family discounts on hotel stays and dining.
Vibrant and inclusive work environment with a diverse team.
Employee recognition programs to celebrate your achievements.
Uniform & Meals on duty provided
Death in service benefit for contracted employees
Join our team and immerse yourself in a world of unparalleled hospitality and excitement. Be part of an extraordinary journey where you'll shape memories and create experiences that will last a lifetime. Apply now and become a key player in our magnificent hotel's success story!
The Lighthouse Hotel Management is an equal opportunity employer and encourages applications from candidates of all backgrounds.