Head Of Change Delivery

Head of Change Delivery 

Hybrid – Manchester/Home

Band B

Want to change the world? A career that makes a difference

We’re not a bank that follows the crowd. Instead, we like to stand out for all the right reasons. Our bank is built on co-operative values that stand strong today. A lot has happened in 150 years, we don’t just help people with their money, but help people fight for justice and the causes they care about. Our unique customer-led Ethical Policy, has made us a natural leader in environmental and social issues today, and we’re market leaders in ESG as rated by leading ESG ratings agency Sustainalytics*.

There has never been a more pressing time for our Bank to focus our efforts on causes that matter to our customers and colleagues. Why not see where you can make a change, and join the UK’s original ethical bank to continue our ambitions to lead the industry on environmental and social issues in 2024 and beyond.

The role:

As a Head of Delivery, you’ll have overall accountability for driving value for the business through the delivery of a significant portfolio with a focus on Infrastructure and Regulatory projects. We’re looking for the successful colleague to provide leadership, definition, planning and direction across a range of projects and have experience in driving complex programmes at a large scale. The ideal candidate will be delivery focussed with the ability to drive projects forward over the line.  

Key Accountabilities:

*         Deliver multiple IT and Regulatory projects to drive transformation across the Bank to time, cost and quality

*         Lead multiple project teams and work streams providing direction, structure and governance

*         Develop a high performing team of experienced delivery, change and transition resources including 

      shaping the size of the team and the necessary capabilities to deliver the required change   

      programmes as well as create a culture of ongoing improvement to drive efficiencies and better quality outcomes.

*         Develop and manage business cases for projects, ensuring efficient delivery with robust financial    

     management & governance

*         Support the wider technology & change teams in developing core change skills and competencies,   

     necessary to deliver the Transformation Portfolio

*         Ensuring senior stakeholders at Exec and Board level are informed and up to date on progress of

     delivery including key risks and issues

*         Manage and engage third parties, to maximise commercial advantage and manage delivery and  

    operational risk

*         Lead programme and project assurance reviews and recovery actions across portfolios to improve  

    and recover projects and programmes

*         Line management of delivery leadership, Service Readiness, Business & Systems analyst and PMO

Knowledge, Skills and Experience Required:

*       Excellent leadership, interpersonal and communication skills within a matrix management structure

*       Strong stakeholder management, experienced at presenting at Exec and ideally Board level, to influence a successful outcome

*       Experienced in negotiating with multiple external suppliers/system integrators, with a track record of successful outcomes

*       Evidences ability to command respect and to create a sense of vision and purpose amongst a project team

*       Track record in recruitment, including genuine diversity awareness/outcomes

*       Ideally networked with cross-industry organisations including Fintechs

*       Excellent knowledge of the technology and financial services industry, including regulatory and industry legislative issues

*       Strong background in relevant programme/project management with budgets in excess of £25M

*       Experience of both waterfall methodologies and agile methodologies

*       Strong skills in development and approval of commercial business cases

*       Experienced at pre-empting delivery issues and recovering poor delivery projects

*       Banking/financial services experience desirable

*       Substantial understanding of commercial, financial and legislative requirements of projects

*       Good knowledge of project management frameworks and governance approaches

*       Proven understanding Risk and Issue Management.

*       Good financial/cost management capability, including managing budgets, challenging costs & interpreting data.

What You Can Expect From Us:

• Flexible and remote working
• 27 days holiday rising to 30 with service, plus opportunity to buy 5 extra days
• Competitive pension with up to 10% employer contribution
• Income protection / life assurance
• Commitment from employers on continued learning & development
• Wellbeing support ‘Help@Hand’ offers mental health support, physiotherapy, GP’s for both you and your family
• 2 paid days for volunteering per year
• ‘MyReward’ corporate discount for over 800 retailers and Cycle to Work Scheme
• Family friendly policies and supportive working environment
• Colleague network groups committed to inclusion and diversity within our Bank

We can only consider candidates with the right to work in the UK at this time.

Our Bank is committed to continuing to create a diverse workforce and an inclusive environment where all colleagues can fulfil their potential. We welcome applications from talented individuals from all backgrounds and lifestyles who can work with us in maintaining a culture of belonging, where people are valued and respected.

If your application is selected for recruitment, we will ask if you require any reasonable adjustments in order to proceed to an interview with us. If you require more information or this document in a different format, please contact careers@co-operativebank.co.uk  

As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal (DBS) and financial checks.

*Rated by Morningstar Sustainalytics in the Regional Banks sub-industry with a score of 8.5 as of 9 October 2023.