Key Responsibilities:
- Build and maintain strong, long-lasting relationships with key clients.
- Act as the primary point of contact for clients, addressing their needs, concerns, and requests promptly and effectively.
- Develop a deep understanding of each client's business, goals, and objectives to provide tailored solutions and services.
- Oversee the day-to-day operations of the Client Services team to ensure high-quality service delivery.
- Develop and implement strategies to enhance client satisfaction, retention, and growth.
- Drive innovation and process improvements to enhance efficiency and service quality.
Experience:
- Minimum of 5 years of experience in Client Services, Vendor Management or account management, within the Utilities (essential) and BPO sector (Beneficial).
- Strong understanding of Utilities operations, client management, and industry best practices.
- Excellent communication, interpersonal, and negotiation skills.
- Proven ability to manage multiple clients and projects simultaneously.
- Strategic thinker with strong analytical and problem-solving skills.